Mar 17, 2020 11:12:19 PM by Edward L
Hi, recently I made a withdrawal to my local bank acc. Unfortunately I made a mistake by entering an old SWIFT code of my bank and the Branch code. So, do I need to make a report or something in order to get my funds back? How long it usually takes until the funds returned to my account? Thanks for answering
Mar 17, 2020 11:29:43 PM by Goran V
HI Edwards,
Since your account details are not correct, your funds should be reversed back to your Upwork account. If you don't receive your funds after 8 business days, let us know here and our team will intiate a trace on your transaction. Thank you.
Mar 25, 2020 12:49:42 PM Edited Mar 25, 2020 01:41:59 PM by Bojan S
Hello again, Goran.
It's been 8 business days, yet I haven't received the reversed funds on my Upwork acc. 😞
I've checked with my local bank and they said that there's no incoming international transaction... and they also told me that the money would definitely bounce if I entered the old SWIFT code.
Could you please help me to initiate the trace? So, that I could make another withdrawal with the correct info. I also attached a screenshot of the transaction reference ID, hope that helps.
I urgently needed the money ASAP, it's kinda chaotic here in my country with the pandemic and all 😞
Thanks before, Goran.
**Edited for community guidelines**
Mar 25, 2020 01:42:50 PM by Bojan S
Hi Edward,
We'll have one of our agents reach out to you via a support ticket to assist you with the trace for this withdrawal.
Thank you for reaching out to us.
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