Wrong Tax Address and was charged fees

[carolanepapillon]

Hi, 

I accidently added my tax address as Mexico on my profile, however my tax address is in Canada. Meanwhile I was charged 20% in Mexican taxes because of the mistake. Transaction is still pending. How can I fix this and have the taxes removed. 

Thank you, 

Carolane

[martina_plaschka]

---

Carolane P wrote:

Hi, 

I accidently added my tax address as Mexico on my profile, however my tax address is in Canada. Meanwhile I was charged 20% in Mexican taxes because of the mistake. Transaction is still pending. How can I fix this and have the taxes removed. 

Thank you, 

Carolane

---

In light of my background it is no surprise that I am extremely detail-oriented ---

How did you manage to confuse Canada with Mexico? I don't think anything can be done with your earnings at the wrong location. I see you fixed it now, so it will not happen again. 

[carolanepapillon]

Hi Martina,

Is there any way to contact Upwork and speak to someone either by email or phone ?

Thank you, 

Carolane

[prestonhunter]

re: "Is there any way to contact Upwork and speak to someone either by email or phone ?"

Upwork Customer Support is not phone-centric. Nor is it email-centric.

A preferred method for contacting Upwork Customer Support is to create a Help Desk ticket.

Another recommended method is described below:

- click the Get Support button that shows at the bottom right corner of this page: https://support.upwork.com/hc/en-us

- you may be asked what type of account you need help you

- go ahead and select the best option.

- if you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting the support team.

[BojanS]

Hi Carolane,

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us.