I was setting up my account, and I am an American travelling right now and lost access to my American phone number, so I am unable to get past that point.
Can someone assist with this to finish setting up my account?
I'm sorry that we missed replying to your post.
I have shared your concern with the Customer Support Team and they will reach out to you to assist you further.
ETA: Rachael, I'm coming back here to let you know that we will not be able to verify your account through phone verification unless your phone number matches the country listed on your profile.
How long will you be away from the US? If you are going to be away for an extended period, such as moving some place, then you should make updates to your account location. Also, it's recommended that you check with a legal adviser if you need a certain type of visa or a work permit to be able to work on Upwork while travelling. Let me know if you need your country to be updated to another country so that I can assist you further.
Hi Avery, I am working in Australia as a freelancer now. Can you change my location to Australia and then I can verify from there? I need to finish setting up my profile and it will not let me.
My profile is set to Bolivia but it should be Chile. Impossible to enter my phone number.
Can you change this as soon as possible so I can continue creating my profile, please?