Wrong name inputed.

[alexander-sterkh]

Hello. 

I've created an account yesterday but I've made missed additional and wrong ordered spell on my name. 

I tried to add my Paypal today, but the site shows my name issue. 

So I found out this today. 

I checked my ID and fixed the correct name. 

But it shows reviews and doesn't change the name. 

How can resolve this problem?

[BojanS · Accepted solution]

Hi Alexander,

Could you please clear your cache and cookies or log in with another browser to check if you`re able to update your name by going to Settings and using the edit button?

Let us know if the issue persists.

Thank you! 

[alexander-sterkh]

Thanks for your helping. 

It was changed already. 

My main issue is that I can't link Paypal to the Upwork account. 

They show Paypal's name is different from Upwork. 

but I've used correctly my name on Paypal and then changed user name is also correct. 

but I have the same issue right now. 

when I create account, I used Russian. It is a problem here?

I'm not sure what's wrong with this. 

[g_vasilevski]

Hi Alexandr,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.