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Active Member
Boris B Member Since: Oct 10, 2019
11 of 19

No, the contract is there. I've actually just requested approval to add the manual time which he has to approve. Probably I could do all of this smarter but I don't have so much experiences with this and I have trusted client. This means that we worked before, actually on samy type of manual hourly contract and everything was just fine.  So I wasn't even thinking that something might go wrong this time. If I could just reach him everything will be okay. 

Community Guru
Petra R Member Since: Aug 3, 2011
12 of 19

wrote:

No, the contract is there. I've actually just requested approval to add the manual time which he has to approve.


What do you mean? Is manual time not enabled on the contract? Then how can it be a "manual hourly contract?" If the client has been removed from Upwork he can't approve manual time.

 

The client must have deliberately disabled manual time (as default it is enabled / approved.) That is TERRIBLY suspicious.

 


Boris B wrote:

 Probably I could do all of this smarter


Correct.

I'll flag your post so a moderator can look into it for you

 

 

Active Member
Boris B Member Since: Oct 10, 2019
13 of 19

Yes, manual time is not enabled on the contract so we've sent a request to him to enable us (as we're an agency) to enter time. I didn't know that it's enabled by default so it looks suspicious to me now as well...

 

And an update. I just got a message from the client saying: "hey - we got hacked last night so working on cleaning that up. upwork won't let me in - I need to figure out how to do that". 

All kind of confusing, I know...

Active Member
Boris B Member Since: Oct 10, 2019
14 of 19

And thank you, btw, for inviting moderator. 

I'm thinking maybe manual hours are disabled by Upwork at the moment when the client's profile becomes suspended (or whatever happens to it). This makes sense to me considering last time the client was the one who entered hours, so he's not scammer as you said in first message. 

Community Guru
Petra R Member Since: Aug 3, 2011
15 of 19

Boris B wrote:

This makes sense to me considering last time the client was the one who entered hours,


No, it wasn't. Clients can not enter hours, manual or otherwise. Ever.

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
16 of 19

Hi Boris,

 

I checked this for you and unfortunately, you won't be able to add the Manual time until the Client enables it. Currently, our team is assisting your Client with their account issue. While we can't share any details, we'll follow with our team regarding your Client's account issue and your contract status.

 

We highly recommend that you log time with the Upwork Desktop App on future hourly contracts and learn about Hourly Payment Protection and weekly billing cycle.  

 

Thank you!

~ Bojan
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Active Member
Boris B Member Since: Oct 10, 2019
17 of 19

Thank you very much Bojan or (**Edited for community guidelines**) - I think you understand this. Smiley Happy

 

I'll definitely read all about this. I thought that everything is clear but I was wrong obviously.

 

Just keep me posted. 

Active Member
Boris B Member Since: Oct 10, 2019
18 of 19

Hi Bojan, 

 

It turned out that this issue still isn't solved. 

 

After your intervention, all seems to be fine, the client responded and added the whole amount manually.

But soon after that I just got a notification that the whole amount is simply refunded to his account and that contract is suspended and placed on hold. 

 

When I drag a mouse over "SUSPENDED" sign on the contract it pops out that "Upwork is investigating an issue" (image attached) so I've waited for more than 3 weeks to see will it be fixed by itself, but it turns out that it will not...

 

So clearly to me, the client showed (more than once) a will to cooperate and pay us for done work. 

We've completed the project according to the procedure, but we can't be paid for done work because of some reason. 

 

Please help.

Boris

**Edited for Community Guidelines**

Moderator
Goran V Moderator Member Since: Mar 24, 2017
19 of 19

Hi Boris,

 

I understand your frustration with this but unfortunately, I can't share details for another user with you. I can confirm that our team has reached out to your client to assist your client in resolving the problem on their end. Once this is resolved the hold on your contract will be lifted as well. Thank you.


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