Feb 25, 2020 01:08:58 AM by Patrick H
I just got a new assigment, approved the offer. Now I am trying to download/open some files the client has sent. When I try to open files I get the message:
"You are not authorized to access this page."
I already tried to clear cache and try a different browser, but this doesn't seem to help. This is really annoying, because I want to discuss the briefing with the client and I need to have acces to these files. Can somebody help me?
Kind regards, Patrick Hartog
Feb 25, 2020 01:31:58 AM by Aleksandar D
Hi Patrick,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with downloading the files.
Thank you.
Feb 25, 2020 02:00:56 AM by Patrick H
Hi Aleksandar, Thank you for the reply. I don't see the ticket yet. Do you think it's possible within 2 hours? I have a videochat planned with my client.
Kind regards, Patrick Hartog
Apr 9, 2020 07:16:08 PM by Anita D
Apr 13, 2021 07:18:18 PM by Nathan S
Apr 13, 2021 08:59:46 PM by Joanne P
Hi Nathan,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Sep 24, 2022 12:09:18 AM by Kwine V
Hi! I experiencing this issue now.
Please help. Thank you so much.
Sep 24, 2022 12:58:40 AM by Annie Jane B
Hi Kwine,
Thank you for reaching out to us. It looks like the client sent you the wrong link. You can share the link to your profile with the client so that they can either invite you or send you an offer.
Apr 9, 2020 08:38:18 PM by Anita D
Apr 9, 2020 10:47:15 PM by Avery O
Hi Anita,
It looks like the client sent you a wrong link. If you need information about the job post, you can go to your proposal, and click on the "View job posting" link from there.
Apr 20, 2021 01:11:55 PM by Bojan S
Hi Fabiana,
Looks like the client sent you the wrong link. You can share the link to your profile with the client so that they can either invite you or send you an offer.
Good luck!
Jan 16, 2022 03:44:46 AM by Kate V
I have the same problem. I can't see the proposal from the client.
Jan 16, 2022 04:31:15 AM by Nikola S
Hi Kate,
I would like to let you know that on Upwork, you can search and submit proposals to jobs that fit your skillset and expertise. In the Cover Letter field, you can send a proposal to the client and let them know how you can help them with the project. You can also share some of your skills and experience that are relevant to their project.
If your proposal is accepted you will receive a message from your client and a message room will be created where you can continue negotiating with the client. If the client decides to hire you, they will be able to send you an offer as well.
Additionally, I advise you to check this video to help you get started with freelancing on Upwork. You can also visit our events and webinar page to register for upcoming events or watch recordings of past events.