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66007edb
Community Member

You have signed from a new device - Issue

Hello Upwork,

I access the Upwork from 1 laptop only. But since the last week, whenever I log in to Upwork, it asks me security questions and says you are logging from a new device.

 

I think there might be a glitch or something. Can you please check? Thanks

 

Best Regards,
Muhammad Mustafa.

2 REPLIES 2
colettelewis
Community Member

I had this too. It's been fixed, but it went on for ages. Just in case you can't get through to customer support, I've flagged your post so that a moderator can help you. 

 

ETA: You could try clearing cache and cookies and another browser. 

759e32fa
Moderator
Moderator

Hi Muhammad,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
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