You have signed from a new device - Issue

[#1]

Hello Upwork,

I access the Upwork from 1 laptop only. But since the last week, whenever I log in to Upwork, it asks me security questions and says you are logging from a new device.

I think there might be a glitch or something. Can you please check? Thanks

Best Regards,
Muhammad Mustafa.

[#2]

I had this too. It's been fixed, but it went on for ages. Just in case you can't get through to customer support, I've flagged your post so that a moderator can help you. 

ETA: You could try clearing cache and cookies and another browser. 

[#3]

Hi Muhammad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.