You've reached the maximum number of tries to upload your ID - ID verification issue

[mikercopywriting]

Hi guys - hopefully posting this in the right place, but just let me know if not!

I've had the below error message pop up:

You've reached the maximum number of tries to upload your ID

I've verified my ID through my account previously, and submitted ID docs again to verify my location, but they don't seem to have been accepted. Any help would be appreciated, as I can't currently apply to UK-only roles!

[g_vasilevski]

Hi Mike,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

[75stephen]

HI, 

I am having the same problem. How do I raise a ticket? 

Thanks 

[g_vasilevski]

Hi Stephen,

Our team will reach out to you via ticket as well and will assist you further with your verification. Thank you.

[vanessakenworthy]

I'm receiving the same error. How can I get this fixed?

[812dd08c]

Hi Vanessa,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[4c3c7dec]

Hi Tech Team/Support,

I receieve the same problem as well. I had completed my profile but can't seem to apply for a job due to this issue. I hope you can see this comment. Thank you.

[812dd08c]

Hi Jecome,

I see that you've raised a ticket about your case. I can also confirm that it's been escalated to the appropriate team for further review. Please allow our team time, and you will get an update on your ticket here and your email once your case is thoroughly reviewed. We seek your patience and utmost understanding while sorting this out for you.