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Viacheslav's avatar
Viacheslav T Community Member

Your account has been suspended. Please contact customer support.

Hi all, thanks a lot for your time.

 

So some time ago I was asked to confirm my identity - upload some documents. Among common passports, I was asked to provide a bank slip, then I got the response that there was insufficient info in the bank document that I sent - it was missing address (sorry, my fault)

And now I can't find a way to go through the process again and upload the correct docs, could you help me, please? 

Or maybe if there is another reason for the suspension I would like to solve it and start working again.

 

Stay healthy! Heart

 

 

ACCEPTED SOLUTION
Vladimir's avatar
Vladimir G Community Manager

Hi Viacheslav,

 

Apologies for the delay. Our team followed up and resumed your account, let us know if you need further assistance.

~ Vladimir
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View solution in original post

46 REPLIES 46
Aleksandar's avatar
Aleksandar D Community Manager

Hi Christopher,

 

I followed up with the team handling your case and you can expect an update very soon.


Thank you.

~ Aleksandar
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Md Biplob's avatar
Md Biplob H Community Member

thank you

Ridwan's avatar
Ridwan A Community Member

Hi all... I need your help. My account got suspended almost immediately after I opened it. I was asked to contact support which I did. But there's been no reply. What confuses me the most is that in my ticket I can see solved, meanwhile the account is still suspended. Please help.
Nikola's avatar
Nikola S Retiring Moderator

Hi Ridwan,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further with your account status.

 

~ Nikola
Ridwan's avatar
Ridwan A Community Member

Thank you Nikola, I'd be waiting
Ridwan's avatar
Ridwan A Community Member

Hi Nikola, I was told to expect an email 'shortly' but it's been over 12 hours now, and no email from them. I'm lost.
Ridwan's avatar
Ridwan A Community Member

I was asked to submit my ID for verification late on Sunday which I did, and I saw a pop up saying they'd get back to me in 24hrs, but it's been over 36 hrs. and nothing from them. Please help.
Goran's avatar
Goran V Retired Team Member

Hi Ridwan,

 

Feel free to follow up directly on your ticket with any additional questions you may have and our team will assist you further. Thank you.

~ Goran
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Ridwan's avatar
Ridwan A Community Member

Thank you Goran. I sent a message there, but I felt it's taking too long for them to reply. And from their initial message I only have 5 days. So that got me really worried.
Goran's avatar
Goran V Retired Team Member

Hi Ridwan,

 

Rest assured, one of our team members will update your ticket as soon as possible and will assist you further directly there. Thank you.

~ Goran
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Ridwan's avatar
Ridwan A Community Member

Ok, thank you.
Javokhir's avatar
Javokhir N Community Member

I have this problem. My account has been suspended. Help me pls

 

Vishal's avatar
Vishal G Community Member

Your account has been suspended. Please contact customer support. This is my fresh profile. What i seen account has been suspended. Please approve my account.

 

 

Vishal's avatar
Vishal G Community Member

not able to submit proposal need help to get out of this asap.

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Vishal,

 

I can see that the relevant team has already contacted you via a support ticket with more information. Kindly refer to your ticket and feel free to continue communicating with them for further assistance. 

~ Luiggi
Vishal's avatar
Vishal G Community Member

now i update my full profile bio content 

but this issue is not solved

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Vishal,

 

I am sorry to hear that the issue is still not resolved. Please don't hesitate to follow up with our team on your support ticket if you have additional questions regarding your concern. 

 

Thank you,

Pradeep

Vishal's avatar
Vishal G Community Member

please solve it asap

 

Vishal's avatar
Vishal G Community Member

please try to solve my problem!

 

Arjay's avatar
Arjay M Retired Team Member

Hi Vishal,

 

I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Arjay
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Muhammad's avatar
Muhammad K Community Member

Hey , I recently setup my and I already submit my verification documents as well. NOW I AM GETTING A POP UP OF Your account has been suspended. Please contact customer support. How to solve this ? MAY YOU HELP??

Arjay's avatar
Arjay M Retired Team Member

Hi Muhammad,

 

It looks like you were able to settle the issue with one of the team members via chat and support ticket. I can confirm that there's no restriction on your account and you can definitely use it as normal. Let us know if you need further assistance.

 

~ Arjay
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