May 13, 2020 09:37:42 PM by Alex P
At first, I had the status "Financial transactions for you have been limited" and I provided personal information for identification.
After that, my account has been suspended and customer support doesn't provide any reply to my requests for 24h.
What I should do?
May 14, 2020 12:39:31 AM by Joanne P
Hi Alex,
I checked your account, and I can see that you already have an open ticket. One of our agents will update your ticket, providing further assistance. Thank you!
May 15, 2020 02:04:26 AM by Alex P
Thanks for your reply. But the agent just ignores me for two days and doesn't provide me any useful information which can help resolve my problem.
May 15, 2020 02:10:02 AM by Goran V
Hi Alex,
I understand your frustration with this but please keep in mind that our team needs to review the additional information you`ve shared on your ticket.
Rest assured, we've also escalated your concern to our team and one of our team members will update your ticket a soon as possible. Thank you.
May 15, 2020 02:15:00 AM by Alex P
Hi Goran. Thanks for your reply. But the main problem is that I still don't understand why my account has been suspended. And the agent doesn't provide any information about it. If I knew what happened I would provide more information wich agent need. I am confident it will help speed up resolving my problem.
May 15, 2020 04:38:55 AM by Alex P
I don't know what to do.
My request has status SOLVED without any answer and my account still suspended.
Could you help me?
Please
May 15, 2020 04:53:51 AM by Goran V
Hi Alex,
Unfortunately, since private details are involved we can't discuss your case here. I`m also not sure what ticket you`re reviewing, but your ticket is with number 28640821 and the status of the ticket is set to "Open".
Just to clarify, when our team responds to a ticket the status is changed to solved, but as soon as you reply back it will be changed back to "Open". Thank you.
May 15, 2020 04:57:57 AM by Alex P
Request 28640821 had status solved 25 min ago.
Without a reply from the agent, without any solution.
May 17, 2020 12:22:30 AM by Aleksandar D
Hi Alex,
I'm sorry for the delay in getting a response to your ticket. I followed up with the team handling your case and you can expect an update on your open ticket very soon.
Thank you.
May 18, 2020 01:01:44 AM by Alex P
Hi Aleksandar.
Thanks for your helping.
But unfortunately, nothing changed.
6 days have passed. I still don't have any reply.
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