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Viacheslav's avatar
Viacheslav T Community Member

Your account has been suspended. Please contact customer support.

Hi all, thanks a lot for your time.

 

So some time ago I was asked to confirm my identity - upload some documents. Among common passports, I was asked to provide a bank slip, then I got the response that there was insufficient info in the bank document that I sent - it was missing address (sorry, my fault)

And now I can't find a way to go through the process again and upload the correct docs, could you help me, please? 

Or maybe if there is another reason for the suspension I would like to solve it and start working again.

 

Stay healthy! Heart

 

 

ACCEPTED SOLUTION
Vladimir's avatar
Vladimir G Community Manager

Hi Viacheslav,

 

Apologies for the delay. Our team followed up and resumed your account, let us know if you need further assistance.

~ Vladimir
Upwork

View solution in original post

46 REPLIES 46
Avery's avatar
Avery O Community Manager

Hi Viacheslav, 


I apologize for the delay in our response. Please know that our team is currently looking into this and we'll come back here to update you once we have more information about your account concern. 

I'm sorry for the inconvenience this has caused and thank you for your patience. 


~ Avery
Shubham's avatar
Shubham K Community Member

Hey , AVORY I AM GETTING A POP UP OF Your account has been suspended. Please contact customer support. ? How to solve this ? MAY YOU HELP?

Nikola's avatar
Nikola S Retiring Moderator

Hi Shubham,

 

I am sorry to hear about your account status. I checked and it looks like one of our agents already reached out to you via a support ticket to assist you further.  

 

Please consider following up on the ticket so that our team can assist you further with your account. 

 

~ Nikola
Shubham's avatar
Shubham K Community Member

Hey I want to keep my this account **Edited for Community Guidelines**

Nikola's avatar
Nikola S Retiring Moderator

Hi Shubham,

 

Please follow up directly on the support ticket you received from our team so that they can assist you further. When everything is in one place we can be more efficient in assisting you.

 

~ Nikola
Sodoy's avatar
Sodoy I Community Member

Hey ,  I AM GETTING A POP UP OF Your account has been suspended. Please contact customer support. How to solve this ? MAY YOU HELP??

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Sodoy,

 

I've shared your concern with the team and one of our agents will be reaching out to you directly via a support ticket to assist you further.

~ Luiggi
Shakhzod's avatar
Shakhzod P Community Member

I have the same problem. Cant use my account. 

Goran's avatar
Goran V Retired Team Member

Hi Shakhzod,

 

Feel free to follow up directly on your ticket with the number 32166678 and our team will assist you further. You can access your tickets on this Link, thank you.

~ Goran
Upwork
Javokhir's avatar
Javokhir N Community Member

My account has been suspended. I cannot use my account. Help me.

Abderrahim's avatar
Abderrahim M Community Member

Hello ,

I have same problem: My account has been suspended, I don't Why.

Help me please.

Goran's avatar
Goran V Retired Team Member

Hi Abderrahim,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.

~ Goran
Upwork
Rose Anne's avatar
Rose Anne B Community Member

Hi,

 

I want to get help to unsuspend my upwork account please.

 

Thanks

Arjay's avatar
Arjay M Retired Team Member

Hi Rose Anne,

 

I have checked your account and it looks like you've reached out to our team. There's already a support ticket created with your concern and I highly suggest you continue communicating with our team through that ticket for updates and further assistance.

 

~ Arjay
Upwork
Vladimir's avatar
Vladimir G Community Manager

Hi Viacheslav,

 

Apologies for the delay. Our team followed up and resumed your account, let us know if you need further assistance.

~ Vladimir
Upwork
Viacheslav's avatar
Viacheslav T Community Member

Thank you very much, have a wonderful day!

Roxy's avatar
Roxy R Community Member

Hello sir

please accept my apology for late replay and give me the permission to rejoin..

Andrea's avatar
Andrea G Community Manager

Hi Roxy,

 

I checked and can see you were able to reply to your support ticket with our team. Please allow some time for our team to review and they will update you directly via ticket.

 

Thanks!

~Andrea
Michael's avatar
Michael E Community Member

Your account has been suspended. Please contact customer support. This is my fresh profile. What i seen account has been suspended. Please **Edited for Community Guidelines**

Please approve my account.

 
 

**Edited for Community Guidelines**

Nikola's avatar
Nikola S Retiring Moderator

Hi Michael,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Priyanka's avatar
Priyanka W Community Member

Hi Vladimir... My brother needs help in resolving an issue on upwork 

Please help him out .. his upwork account got suspended without any reason .. he has created that account day before yesterday only and got 1 lead yesterday also that was about  to convert ... please help him he wants to work on upwork as well 

Attached is screenshot of his profile 

Joanne's avatar
Joanne P Retired Team Member

Hi Priyanka,

 

I'm sorry to hear that your brother's account has been suspended. Please know that we are not able to discuss another freelancer's account here in the community. Please have your brother refer to the notification sent to him and have him reach out to us directly. Thank you for your understanding. 

~ Joanne
Upwork
Rose Anne's avatar
Rose Anne B Community Member

Hi,

 

My account was suspended, please help me to unsuspend it.

 

Thanks

Christopher's avatar
Christopher M Community Member

Hi,i have also submitted my documents as well as the utility bill and i have not heard any response yet.Kindy fast track the process.

Regards,

Chris.