Oct 17, 2017 10:38:24 PM by John David U
Your financial account is suspended
Why I'm suffering from this everytime I try to withdraw? 😞
Please help
Oct 17, 2017 10:51:51 PM by Petra R
@John David U wrote:Your financial account is suspended
Why I'm suffering from this everytime I try to withdraw? 😞
Please help
It is because you can not withdraw while your account is suspended and need to resolve the suspension reason first.
Oct 17, 2017 11:11:42 PM by John David U
That's the problem I don't know what's the reason why I have that problem. I linked my paypal account it has no case or whatsoever. It has balance and receiving payments.
Oct 17, 2017 11:22:32 PM Edited Oct 17, 2017 11:26:24 PM by Petra R
@John David U wrote:That's the problem I don't know what's the reason why I have that problem. I linked my paypal account it has no case or whatsoever. It has balance and receiving payments.
Do you also have a client account ( because you mention your PayPal account having a balance which would be completely irrelevant if all you wanted to do is withdraw your earnings?) If yes, is your PayPal account backed by a credit card? Do you owe Upwork or a freelancer money from your client account? When you contacted Support, what did they say? Did you get a message telling you that your payment method could not be charged and that you should add a different payment method on the client side? What happened when you added a real, proper credit card as payment method to resolve whatever outstanding balance there may be?
Oct 17, 2017 11:33:53 PM by John David U
I have paypal balance from other online clients paying me directly though paypal. I dont have credit card.
This is my first time doing freelance through upwork. 😞
Oct 17, 2017 11:37:59 PM by Petra R
@John David U wrote:I have paypal balance from other online clients paying me directly though paypal. I dont have credit card.
This is my first time doing freelance through upwork. 😞
So what does your PayPal balance have to do with either Upwork or your account suspension?
Do you or do you not have a client account on Upwork? ONLY then could there possibly be a connection.
Oct 17, 2017 11:43:11 PM by Petra R
@John David U wrote:also having this kind of problem
Yes. We have established that Upwork have suspended your account and have asked you to check your emails and contact Support. What have Support told you when you contacted them?
So what does your PayPal balance have to do with either Upwork or your account suspension?
Do you or do you not have a client account on Upwork? ONLY then could there possibly be a connection.
Oct 17, 2017 11:48:51 PM by John David U
I dont have client account. I just do freelancing services.
Oct 17, 2017 11:50:47 PM by Petra R
What have Support told you when you contacted them?
And what does your PayPal balance have to do with either Upwork or your account suspension?
Oct 17, 2017 11:58:30 PM by John David U
Haven't contacted them yet. I don't know where and how. Sorry really newbie.
That's just my conclusion because I saw a post regarding paypal problem with his upwork account.
Oct 18, 2017 12:01:08 AM by Petra R
@John David U wrote:Haven't contacted them yet. I don't know where and how.
Where it tells you that your account is limited and that you should check your email and contact support, just click on the link that tells you to contact Support.
Oct 18, 2017 12:49:51 AM Edited Oct 18, 2017 12:54:04 AM by Vladimir G
Hi John,
I checked the account you're posting from and don't see the account hold you mentioned and captured with a screenshot. Could you please confirm if you're referring to another account you're using on Upwork or have you updated your account recently?