This is more a 'you and support' kind of discussion, rather than 'you and the forums'. There's not much anyone can do from here.
I'd offer to vouch for you, but I don't really know you, and even if I did, I don't think Upwork would accept that as valid ID.
I'd vouch for Scott if he would put his tuxedo back on.
Seriously, though, most of the active forum participants who regularly answer freelancers' questions have not even been through the identity verification process. These are questions not asked of most contractors, and we can offer little in the way of advice except to say: keep working with Customer Support and complying with their requests.
I am going to send you a link in a private message here in the Community. Please use it to upload proper documents for verification. Thank you!