Jul 13, 2020 11:21:00 PM by Kamran Ahmad C
I get this when trying to upgrade my account. It has been a few hours, and nothing has happened. I've used my upwork balance to upgrade but my membership level is not changed. What gives?
Jul 13, 2020 11:37:11 PM by Goran V
Hi Kamran,
Could you please try clearing your cache and cookies or logging in with another browser to upgrade your membership plan? Thank you.
Jul 14, 2020 02:50:27 AM Edited Jul 14, 2020 02:52:02 AM by Kamran Ahmad C
Thanks for your reply. I did but still showing same thing, not solved. There is any way to contact with customer support?
Jul 14, 2020 03:08:12 AM by Goran V
Hi Kamran,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Oct 13, 2020 12:24:52 AM by Asad R
Hello
I'm getting this when trying to upgrade my membership plan! Can anyone please help how to solve this and upgrade membership plan ?
Thank you.
Oct 13, 2020 12:27:15 AM by Goran V
Hi Asad,
Please try to clear your cache and cookies or log in via another browser to update your membership plan. If you`re still experiencing the same problem after this, let me know here. Thank you.
Jan 11, 2021 06:15:10 AM by Taras V
Jan 11, 2021 06:26:41 AM Edited Jan 11, 2021 06:27:24 AM by Aleksandar D
Hi Taras,
Please allow more time for our team to follow up on your support ticket. I already followed up with the team and you can expect an update very soon.
As a gentle reminder, please avoid creating duplicate posts for the same concern as it's a violation of our Community Guidelines.
Thank you.