Jan 11, 2021 03:36:04 AM by Moses K
Jan 11, 2021 03:52:20 AM by Aleksandar D
Hi Moses,
Upon checking your billing cycle, your connects should be credited on the 11th of every month (UTC timezone). This should be credited within 24-hours of the first day of your billing cycle. If this doesn't happen automatically, you can come back here and our team will assist you further.
Thank you.
Jan 11, 2021 04:04:29 AM by Moses K
I understand correctly, my payment is processed within 24 hours and then the money will be automatically debited and the agency plus is activated?
Jan 11, 2021 05:41:37 AM by Aleksandar D
Hi Moses,
I'm not quite sure what you mean. I checked and there are no recent payments made under your account. Could you please send us more information about your question? Are you referring to another account?
Thank you.
Jan 11, 2021 05:51:52 AM Edited Jan 11, 2021 06:30:28 AM by Aleksandar D
Yes, this is my friend's account, he can't pay for the wrath plus
**Edited for Community Guidelines**
Jan 11, 2021 06:29:55 AM by Aleksandar D
Hi Moses,
I checked and it looks like you already chatted with our support team on this ticket and they assisted you further with the concern.
Thank you.
Jan 11, 2021 12:48:02 PM by Taras V
I have the same problem, I have already tried to clean cookies and the cache does not help anything
Jan 11, 2021 01:36:34 PM by Bojan S
Hi Taras,
Could you please provide more information about the problem you're experiencing so that we can assist you accordingly?
Thank you!
Jan 12, 2021 01:32:43 AM by Bishwo S
I have the same issue. I am trying to upgrade to Freelancer Plus membership but it keeps saying, "
Jan 12, 2021 01:46:02 AM by Goran V
Hi Bishwo,
Could you please try clearing your cache and cookies or logging in via another browser to upgrade your membership plan? If you`re still experiencing any problems on your end, let me know here. Thank you.
Jan 12, 2021 09:12:29 AM by Bishwo S
Hi Goran,
Thank you for your suggestion. But it now shows a different error "There was a problem with your request. Please try again in a few minutes.". Please advice.
Jan 12, 2021 10:32:35 AM by Bojan S
Hi Bishwo,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.