I got into the similar situation. And this is absolutely ridiculous! So poor freelancers can be robbed at any time without any protection.
Upwork is a terrible praltform. I miss Elance..(
It looks like the payment was reversed because the hours you billed weren't under Upwork hourly protection. In the future, please make sure you log time using the Team App, add descriptive memos and meet other requirements for the payment protection outlined here in order to make sure you get paid.
This is just a friendly suggestion to check the dates of previous posts, particularly if the information is upsetting. oDesk doesn't even exist anymore; it's Upwork now, and many things have changed and continue to change.
I'm not commenting specifically on this subject -- you'll have to do that research yourself. I'm simply trying to alleviate anxiety and negative rumors, all based on potentially outdated information.
Although the post is old and no longer really has a purpose, it's still true that clients can reverse ANY payment from Upwork and Upwork will simply reverse it and tell the freelancer that fixed-price isn't guaranteed. See, the issue is, if a client gives you 5* feedback and good written feedback, I think Upwork should be the ones who are left out of pocket because of a clients dishonesty and greed, not the freelancer. We're paying good moeny to use their platform and soon paying double, it's about time we got a few more safeguards in accordance with what we're paying for their services.
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