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Your payment can be reversed even after project is closed by 5 star feedback

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
41 of 84

Weird. Wonder if it was a stolen credit card.

freddiedfre
Active Member
Fredrick M Member Since: Sep 16, 2016
42 of 84

If thats the case I really fail to see why upwork should penalize a freelancer for that.  Also the lack of notifications when such changes happen to an accounts deeply bothers me. They let allowed the client on the platform and should take responsibility in case someting goes wrong. At least that is my expectation from the phrase "hourly protection". Btw been on upwork for 7 years and this the first time experience this type of situation.

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
43 of 84

Yeah, it's weird for sure. I've had them make financial mistakes on my end, but in this case it seems that it wasn't a mistake. They have something like "payment protection except in cases of fraud" sort of terminology, so there is a gotcha in those terms.

 

Very frustrating. Seems like this is a rare case of freelancer doing things right and still got burned.

freddiedfre
Active Member
Fredrick M Member Since: Sep 16, 2016
44 of 84

Another intersting thing is I just checked the clients profile, and it shows the payment method to be verified.

I am almost giving up on this case though. Might just resort to doing less work on the platform, especially for new clients.

dzadza
Community Guru
Sanja D Member Since: Dec 18, 2013
45 of 84

Hi Fredrick,

this is very alarming - if I understand correctly -  you did everything by the book and there's no payment protection?
Can anyone from Upwork please confirm that?

freddiedfre
Active Member
Fredrick M Member Since: Sep 16, 2016
46 of 84
Yes that's the case so far. I am still waiting for upwork support to offer
additional assistance, but at the moment I am considering it a loss.
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
47 of 84

Hi Fredrick,

We checked with the team that was reviewing your case earlier today. They confirmed that Payment Protection applies in your case and your payment will be processed shortly. Your ticket will also be updated with more details.


~ Avery
Upwork
freddiedfre
Active Member
Fredrick M Member Since: Sep 16, 2016
48 of 84

Thank you, I have finally received the amount. Though am still a little dissapointed that a reversal can happen without a freelancer getting any notifications.

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
49 of 84

Yay this is good to hear!

kmunjal
Ace Contributor
Kunal M Member Since: Apr 2, 2010
50 of 84

Well, again it's haunted me, now it's in the hourly contract as well, Upwork again reversed by payment without my consent of $200 by saying I charged a high hourly rate, I mean seriously?

 

I and my client decided on an hourly rate depending upon the creativity of the design she explained, the client sent me a message she absolutely loved my design and approved the work, now all of a sudden if the client went dishonest and Upwork was not able to charge the client, it means Upwork will reverse the money from my account without my consent?

 

I mean where is the hourly protection here now? I am getting burned from everywhere sometimes clients file chargeback after receiving the work at a fixed price, so I stopped doing fixed price thinking hourly is safe, but voila, even hourly also is not protected, I mean for what I am paying to upwork so much?

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