If thats the case I really fail to see why upwork should penalize a freelancer for that. Also the lack of notifications when such changes happen to an accounts deeply bothers me. They let allowed the client on the platform and should take responsibility in case someting goes wrong. At least that is my expectation from the phrase "hourly protection". Btw been on upwork for 7 years and this the first time experience this type of situation.
Yeah, it's weird for sure. I've had them make financial mistakes on my end, but in this case it seems that it wasn't a mistake. They have something like "payment protection except in cases of fraud" sort of terminology, so there is a gotcha in those terms.
Very frustrating. Seems like this is a rare case of freelancer doing things right and still got burned.
Another intersting thing is I just checked the clients profile, and it shows the payment method to be verified.
I am almost giving up on this case though. Might just resort to doing less work on the platform, especially for new clients.
this is very alarming - if I understand correctly - you did everything by the book and there's no payment protection?
Can anyone from Upwork please confirm that?
We checked with the team that was reviewing your case earlier today. They confirmed that Payment Protection applies in your case and your payment will be processed shortly. Your ticket will also be updated with more details.
Thank you, I have finally received the amount. Though am still a little dissapointed that a reversal can happen without a freelancer getting any notifications.
Well, again it's haunted me, now it's in the hourly contract as well, Upwork again reversed by payment without my consent of $200 by saying I charged a high hourly rate, I mean seriously?
I and my client decided on an hourly rate depending upon the creativity of the design she explained, the client sent me a message she absolutely loved my design and approved the work, now all of a sudden if the client went dishonest and Upwork was not able to charge the client, it means Upwork will reverse the money from my account without my consent?
I mean where is the hourly protection here now? I am getting burned from everywhere sometimes clients file chargeback after receiving the work at a fixed price, so I stopped doing fixed price thinking hourly is safe, but voila, even hourly also is not protected, I mean for what I am paying to upwork so much?
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More