If thats the case I really fail to see why upwork should penalize a freelancer for that. Also the lack of notifications when such changes happen to an accounts deeply bothers me. They let allowed the client on the platform and should take responsibility in case someting goes wrong. At least that is my expectation from the phrase "hourly protection". Btw been on upwork for 7 years and this the first time experience this type of situation.
Yeah, it's weird for sure. I've had them make financial mistakes on my end, but in this case it seems that it wasn't a mistake. They have something like "payment protection except in cases of fraud" sort of terminology, so there is a gotcha in those terms.
Very frustrating. Seems like this is a rare case of freelancer doing things right and still got burned.
Another intersting thing is I just checked the clients profile, and it shows the payment method to be verified.
I am almost giving up on this case though. Might just resort to doing less work on the platform, especially for new clients.
this is very alarming - if I understand correctly - you did everything by the book and there's no payment protection?
Can anyone from Upwork please confirm that?
We checked with the team that was reviewing your case earlier today. They confirmed that Payment Protection applies in your case and your payment will be processed shortly. Your ticket will also be updated with more details.
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