Paypal charge fails

[Muhammad B]

Hi Sir how are you hope everything will be fine my question is that to be very honestly im from Pakistan i wanna buy connects but here is little problem by payment methods so can i get the easy way to buy ?

[Luiggi R]

Hi Muhammad,

Just to clarify, are you having trouble adding a billing method to your account? If you're in doubt, feel free to check this help article to learn more about our acceptable billing methods. Don't hesitate to let us know if you have any questions.

Thank you.

[Timm M]

I have a verified paypal account, which is linked to my upwork account. I can see in my paypal account the billing agreement with upwork escrow. Still when Upwork tried to charge it says on the upwork page "charge failed". In paypal I can't even see that any attempt was made. How can I get more information what is wrong? (other payments via paypal have always been fine)

And **Edited for community guidelines**, I can't contact upwork in any other way than this forum (within help this is the only option, and their email is a "donotreply"...), but they only give me a deadline of 4 days?

[Bojan S]

Hi Timm, 

I've shared your concern with our team and one of our team members will reach out to you directly to assist you further, thank you for your patience!

[Jens K]

Hello,

it says paypal charge failed, if I want to pay my hourly freelancers. Fixed price charged worked this afternoon. Please help asap!

Thanks!

[Ryan C]

Hello Jen, 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

Thank you.

[Claudio A]

Hi I am having the same problem 2 weeks ago it was working fine... last week and today am unable to pay my freelancers please help. Have used Paypal and both Company bank Mastercards, not working...

[Goran V]

Hi Claudio,

One of our customer support agents will reach out to you directly and assist you further, thank you.

[Uwe F]

I am having the same problem: paypal charge failed, pls help. 

[Goran V]

Hi Uwe,

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.