Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 27, 2020 11:11:06 PM by Husain P
Nov 28, 2020 12:36:01 PM by Aleksandar D
Hi Shivam,
Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Nov 29, 2020 09:18:42 PM by Akshay M
I have been trying much time and I have used 3-4 types of payment method with PayPal also even debit cards I have no luck buying new connects it will redirect to my bank payment page but the money isn't detected and i am not getting the connects also
Nov 29, 2020 09:54:45 PM by Luiggi R
Hi Akshay,
I'm sorry to hear you had trouble buying Connects. Some card-issuing banks will restrict the use of debit cards on Upwork due to the transaction type: ‘Recurring Transactions’. I suggest that you contact your card-issuing bank to confirm they allow recurring transactions on their debit cards as Upwork payments are classified as ‘recurring’. Alternatively, you may use any other of the available billing methods.
Thank you.
Nov 29, 2020 09:58:36 PM by Ashish D
Nov 29, 2020 09:37:38 PM by Nilima C
Hello Team,
I was able to buy connects previously with PayPal, and always used PayPal for buying connects. But today after 2 week when I tried to buy connects it said PayPal Charge Failed. Can anyone please help here.
Thank you!
Nov 29, 2020 11:17:50 PM by Aleksandar D
Hi Nilima,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 30, 2020 02:56:53 AM by Burhan K
"Sorry, a critical component of this page failed to load. Please reload the page." This error message is showing in card payment option since yesterday when I am trying to shift to freelancer plus for the first time. I have tried clearing cache and in incognito mode as well but the problem still persists. Paypal is not available in my country so its out of question. How should I pay please help.
Nov 30, 2020 03:07:49 AM by Aleksandar D
Hi Burhan,
One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.
Thank you.
Nov 30, 2020 05:28:15 AM by Alnie Joy G
Good day,
It is my first time to add connect. I tried to buy earlier and pay with it using my Paypal account however it is giving me error message that charge declined. May I know how can I fix it? Thank you in advance.
Nov 30, 2020 06:34:50 AM by Aleksandar D
Hi Alnie Joy,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet? You may also contact PayPal customer support to check if your account is set up correctly.
Thank you.
Nov 30, 2020 07:43:59 PM Edited Nov 30, 2020 07:45:32 PM by Muhammad Ahsan N
Don't have a credit card so I want to use my dad's credit card to buy connects. Is that okay? Can I use it? Can I pursue my card later when I receive it?
Nov 30, 2020 09:31:41 PM by Joanne P
Hi Muhammad Ahsan,
Yes, you can use your father's card to purchase Connects so long as you're authorized to use it.
Dec 1, 2020 02:19:05 AM by Sajid Hussain K
I have a verified payment method and withdrawl several payments too. I have a verified identity badge but whenever i am trying to buy connects with my Debit card the transaction got declined and a red box prompt us saying ,Transactions can't be proceed contact support for further ,firstly a verification pop up appears when i submit my ID that option has gone but again when i tried to buy connects same error arrives multiple times.
Dec 1, 2020 02:24:37 AM by Goran V
Hi Sajid,
In order to be able to purchase Connects you will need to add a Billing Method. Thank you.
Dec 1, 2020 02:46:58 AM by Sajid Hussain K
Hi Goran, Yes i have succesfully purchased the connects. Issue has been resolved! Best regards
Dec 1, 2020 09:34:30 PM by Shahidul I
Hello Community,
Continuously I'm facing the same problem that I share in the attached file. Please check anyone and let me know if you can.
Thanks.
Dec 1, 2020 10:46:04 PM by Joanne P
Hi Shahidul,
If the issue persists, please let us know.
Dec 1, 2020 02:27:36 AM by Ashish D
Dec 2, 2020 04:20:32 AM by Bharat G
Hello Support Team Manager,
I am trying to Add more connect and after payment option done, it is showing an error "Select the "Add Connects" button to continue". Kindly help me to add more connects.
Looking forward to hear back from you on this.
Best Regards,
Bharat
Dec 2, 2020 05:38:57 AM by Goran V
Hi Bharat and Ayush,
Please try clearing your cache and cookies and after selecting the bundle click on the green button at the bottom of the page. Thank you.
Dec 2, 2020 06:24:47 AM by Bharat G
Hello, tried clearing caches and tried a different browser too. Still the same problem!
Dec 2, 2020 06:56:59 AM by Aleksandar D
Hi Bharat,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 2, 2020 09:33:27 AM by Ayush K
Dec 2, 2020 10:45:41 AM by Bojan S
Hi Ayush,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you.
Dec 2, 2020 06:26:41 PM by Ayush K
Dec 2, 2020 08:05:19 PM by Joanne P
Hi Ayush,
You’ll see your monthly free Connects added on your next billing cycle date. Not sure when your billing cycle begins? You can find this date on your “Memberships and Connects” page under User Settings.
Regarding your billing method, we checked, and it looks like the decline error is from your issuing bank. I also noticed that you have added Paypal. Once this method is activated, you may use it to purchase Connects.
Dec 4, 2020 06:29:12 AM by Ahmadraza K
hi i am afreelancer from pakistan i want to buy some new connects by credit card but it says this when i click the credit cards option "Sorry, a critical component of this page failed to load. Please reload the page."
Dec 4, 2020 06:37:26 AM by Goran V
Hi Ahmadraza,
Please try clearing your cache and cookies or logging in via another browser to purchase Connects. Thank you.
Dec 5, 2020 02:44:21 PM by Syed Ali H
This error is showing every time I try to buy connects.
Moreover, I have also contacted my bank and they have said my card is working fine.
I also cleared my cache as it was suggested by a fellow upwork member in the previous posts.
Can any one please guide me how to fix this issue.
Thanks
Dec 5, 2020 05:49:36 PM by Luiggi R
Hi Syed Ali,
I'm sorry to hear you've had trouble buying Connects. I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Thank you.
Dec 5, 2020 06:07:35 PM by Ashish D
Dec 6, 2020 03:41:38 PM by Muhammad B
Dec 6, 2020 05:16:42 PM by Luiggi R
Hi Muhammad,
Just to clarify, are you having trouble adding a billing method to your account? If you're in doubt, feel free to check this help article to learn more about our acceptable billing methods. Don't hesitate to let us know if you have any questions.
Thank you.
Jul 9, 2018 11:46:10 AM Edited Jul 10, 2018 01:58:01 PM by Bojan S
I have a verified paypal account, which is linked to my upwork account. I can see in my paypal account the billing agreement with upwork escrow. Still when Upwork tried to charge it says on the upwork page "charge failed". In paypal I can't even see that any attempt was made. How can I get more information what is wrong? (other payments via paypal have always been fine)
And **Edited for community guidelines**, I can't contact upwork in any other way than this forum (within help this is the only option, and their email is a "donotreply"...), but they only give me a deadline of 4 days?
Jul 9, 2018 12:02:25 PM by Bojan S
Hi Timm,
I've shared your concern with our team and one of our team members will reach out to you directly to assist you further, thank you for your patience!
Jul 9, 2018 01:06:12 PM Edited Jul 9, 2018 01:06:47 PM by Jens K
Hello,
it says paypal charge failed, if I want to pay my hourly freelancers. Fixed price charged worked this afternoon. Please help asap!
Thanks!
Jul 9, 2018 03:48:07 PM by Ryan C
Hello Jen,
I have escalated your request with the team. One of our team members will reach out to you shortly.
Thank you.
Jul 30, 2018 02:38:41 AM by Claudio A
Hi I am having the same problem 2 weeks ago it was working fine... last week and today am unable to pay my freelancers please help. Have used Paypal and both Company bank Mastercards, not working...
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