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Paypal charge fails

4d1c514e
Active Member
Timm M Member Since: Jul 9, 2018
3451 of 4,097

I have a verified paypal account, which is linked to my upwork account. I can see in my paypal account the billing agreement with upwork escrow. Still when Upwork tried to charge it says on the upwork page "charge failed". In paypal I can't even see that any attempt was made. How can I get more information what is wrong? (other payments via paypal have always been fine)

And **Edited for community guidelines**, I can't contact upwork in any other way than this forum (within help this is the only option, and their email is a "donotreply"...), but they only give me a deadline of 4 days?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3452 of 4,097

Hi Timm, 

 

I've shared your concern with our team and one of our team members will reach out to you directly to assist you further, thank you for your patience!


~ Bojan
Untitled
d9c9d5c5
Active Member
Jens K Member Since: Jul 9, 2018
3453 of 4,097

Hello,

it says paypal charge failed, if I want to pay my hourly freelancers. Fixed price charged worked this afternoon. Please help asap!

Thanks!

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
3454 of 4,097

Hello Jen, 

 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

 

Thank you.


Untitled
1a43a3ba
Active Member
Claudio A Member Since: Jul 30, 2018
3455 of 4,097

Hi I am having the same problem 2 weeks ago it was working fine... last week and today am unable to pay my freelancers please help. Have used Paypal and both Company bank Mastercards, not working...

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3456 of 4,097

Hi Claudio,

One of our customer support agents will reach out to you directly and assist you further, thank you.


Untitled
396e8c39
Active Member
Uwe F Member Since: Apr 12, 2019
3457 of 4,097

I am having the same problem: paypal charge failed, pls help. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3458 of 4,097

Hi Uwe,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.


Untitled
thepalashjain
Active Member
Palash J Member Since: Jun 22, 2019
3459 of 4,097

I am having the same problem: paypal charge failed, pls help. 

thepalashjain
Active Member
Palash J Member Since: Jun 22, 2019
3460 of 4,097

I am having the same problem: paypal charge failed, please help. 

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