Paypal charge fails

[Timm M]

I have a verified paypal account, which is linked to my upwork account. I can see in my paypal account the billing agreement with upwork escrow. Still when Upwork tried to charge it says on the upwork page "charge failed". In paypal I can't even see that any attempt was made. How can I get more information what is wrong? (other payments via paypal have always been fine)

And **Edited for community guidelines**, I can't contact upwork in any other way than this forum (within help this is the only option, and their email is a "donotreply"...), but they only give me a deadline of 4 days?

[Bojan S]

Hi Timm, 

I've shared your concern with our team and one of our team members will reach out to you directly to assist you further, thank you for your patience!

[Jens K]

Hello,

it says paypal charge failed, if I want to pay my hourly freelancers. Fixed price charged worked this afternoon. Please help asap!

Thanks!

[Ryan C]

Hello Jen, 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

Thank you.

[Claudio A]

Hi I am having the same problem 2 weeks ago it was working fine... last week and today am unable to pay my freelancers please help. Have used Paypal and both Company bank Mastercards, not working...

[Goran V]

Hi Claudio,

One of our customer support agents will reach out to you directly and assist you further, thank you.

[Uwe F]

I am having the same problem: paypal charge failed, pls help. 

[Goran V]

Hi Uwe,

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

[Palash J]

I am having the same problem: paypal charge failed, pls help. 

[Palash J]

I am having the same problem: paypal charge failed, please help.