Paypal charge fails

[Ayush K]

Sir I have tried both Mastercard as well as Visa card I don't have any connects left
One more thing sir I took the readiness test and passed in second attempt
Will I get free connects

[Joanne Marie P]

Hi Ayush,

You’ll see your monthly free Connects added on your next billing cycle date. Not sure when your billing cycle begins? You can find this date on your “Memberships and Connects” page under User Settings. 

Regarding your billing method, we checked, and it looks like the decline error is from your issuing bank. I also noticed that you have added Paypal. Once this method is activated, you may use it to purchase Connects. 

[Ahmadraza K]

hi i am afreelancer from pakistan i want to buy some new connects by credit card but it says this when i click the credit cards option "Sorry, a critical component of this page failed to load. Please reload the page."

[Goran V]

Hi Ahmadraza,

Please try clearing your cache and cookies or logging in via another browser to purchase Connects. Thank you.

[Syed Ali H]

This error is showing every time I try to buy connects.

Moreover, I have also contacted my bank and they have said my card is working fine.

I also cleared my cache as it was suggested by a fellow upwork member in the previous posts.

Can any one please guide me how to fix this issue.

Thanks

[Luiggi R]

Hi Syed Ali,

I'm sorry to hear you've had trouble buying Connects. I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

Thank you.

[Ashish D]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[Muhammad B]

Hi Sir how are you hope everything will be fine my question is that to be very honestly im from Pakistan i wanna buy connects but here is little problem by payment methods so can i get the easy way to buy ?

[Luiggi R]

Hi Muhammad,

Just to clarify, are you having trouble adding a billing method to your account? If you're in doubt, feel free to check this help article to learn more about our acceptable billing methods. Don't hesitate to let us know if you have any questions.

Thank you.

[Timm M]

I have a verified paypal account, which is linked to my upwork account. I can see in my paypal account the billing agreement with upwork escrow. Still when Upwork tried to charge it says on the upwork page "charge failed". In paypal I can't even see that any attempt was made. How can I get more information what is wrong? (other payments via paypal have always been fine)

And **Edited for community guidelines**, I can't contact upwork in any other way than this forum (within help this is the only option, and their email is a "donotreply"...), but they only give me a deadline of 4 days?