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Re: Paypal charge fails

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
3461 of 4,200

Hi Muhammad,

 

Just to clarify, are you having trouble adding a billing method to your account? If you're in doubt, feel free to check this help article to learn more about our acceptable billing methods. Don't hesitate to let us know if you have any questions.

 

Thank you.

~ Luiggi
Upwork
4d1c514e
Active Member
Timm M Member Since: Jul 9, 2018
3462 of 4,200

I have a verified paypal account, which is linked to my upwork account. I can see in my paypal account the billing agreement with upwork escrow. Still when Upwork tried to charge it says on the upwork page "charge failed". In paypal I can't even see that any attempt was made. How can I get more information what is wrong? (other payments via paypal have always been fine)

And **Edited for community guidelines**, I can't contact upwork in any other way than this forum (within help this is the only option, and their email is a "donotreply"...), but they only give me a deadline of 4 days?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3463 of 4,200

Hi Timm, 

 

I've shared your concern with our team and one of our team members will reach out to you directly to assist you further, thank you for your patience!

~ Bojan
Upwork
d9c9d5c5
Active Member
Jens K Member Since: Jul 9, 2018
3464 of 4,200

Hello,

it says paypal charge failed, if I want to pay my hourly freelancers. Fixed price charged worked this afternoon. Please help asap!

Thanks!

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
3465 of 4,200

Hello Jen, 

 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

 

Thank you.


Untitled
1a43a3ba
Active Member
Claudio A Member Since: Jul 30, 2018
3466 of 4,200

Hi I am having the same problem 2 weeks ago it was working fine... last week and today am unable to pay my freelancers please help. Have used Paypal and both Company bank Mastercards, not working...

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3467 of 4,200

Hi Claudio,

One of our customer support agents will reach out to you directly and assist you further, thank you.

~ Goran
Upwork
396e8c39
Active Member
Uwe F Member Since: Apr 12, 2019
3468 of 4,200

I am having the same problem: paypal charge failed, pls help. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3469 of 4,200

Hi Uwe,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

~ Goran
Upwork
thepalashjain
Active Member
Palash J Member Since: Jun 22, 2019
3470 of 4,200

I am having the same problem: paypal charge failed, pls help. 

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