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Re: Your payment could not be processed. Please choose an alternate payment method or retry again la

Active Member
Samiullah S Member Since: Apr 17, 2019
141 of 2,989
Didn’t get a good response from Contact support. They just give me a normal common response.
Done everything from my side. Either confirm from the bank to clear all the browser history but can’t able to solve this problem.
I have to buy connects to work more on upwork but don’t know what i should do now
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Active Member
Noman I Member Since: Jul 4, 2019
142 of 2,989

 i am having the same problem

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Active Member
Noman I Member Since: Jul 4, 2019
143 of 2,989

upwork unable to authorize my debit card

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
144 of 2,989

Hi Noman,

 

I checked your account but I was not able to locate any billing methods. I can see that you`ve only added one payment method. Please keep in mind that once you add a payment method it can take up to 3 days for the verification to be completed. 
If you still need help with adding a billing method, let me know and our team will reach out to you via ticket to assist you further. Thank you.


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Active Member
Noman I Member Since: Jul 4, 2019
145 of 2,989

sorry sir i am still having the problem I am saying when i try to add billing method the payment method not the get paid.It says we cannot authorize your card but my card is okay everything is okay from my side and from bank Please help me 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
146 of 2,989

Hi Noman,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Active Member
Nellian M Member Since: May 31, 2019
147 of 2,989
Hi, can't buy connects why?I only have one billing method mastercard must I add another because I don't want another method.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
148 of 2,989

Hi Nellian,

 

Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.


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Active Member
Tamim ahmad S Member Since: Mar 24, 2020
149 of 2,989
Hi Goran i am also facing same issue can you help me to solve this
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
150 of 2,989

Hi Tameemahmad,

 

Yes, of course, one of our team members will reach out to you as soon as possible and assist you further. Thank you.


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