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Re: Your payment could not be processed. Please choose an alternate payment method or retry again la

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
171 of 4,095

Hi Muhammad,

 

I've shared your concern with adding your billing method to the team. One of our agents will reach out and assist you directly via a support ticket. Thank you!


-Joanne
Untitled
26eb6ef3
Active Member
Karel Cassandra C Member Since: May 19, 2020
172 of 4,095

Hello, I'm using a debit card to purchase connects and my payment could not be processed. My card was declined, but I was already charged with each try.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
173 of 4,095

Hi Karel,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
174 of 4,095
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
175 of 4,095

Hi Samiullah,

 

Looks like you just recently added your billing method. Please double check with your bank about this. Afterwards, please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists.

 

Thank you.


~ Bojan
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samiemalick
Active Member
Samiullah S Member Since: Apr 17, 2019
176 of 4,095

I try again with using different Browser and clear cookies and all that. Still facing the same issue. Can't able to buy my connects till now. Kindly resolve the issue for this problem.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
177 of 4,095

I'm sorry to hear that issue persists, Samiullah. 

 

One of our team members will reach out to you directly via support ticket to assist you further with your concern. 


~ Bojan
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samiemalick
Active Member
Samiullah S Member Since: Apr 17, 2019
178 of 4,095
Didn’t get a good response from Contact support. They just give me a normal common response.
Done everything from my side. Either confirm from the bank to clear all the browser history but can’t able to solve this problem.
I have to buy connects to work more on upwork but don’t know what i should do now
nomanilyas85
Active Member
Noman I Member Since: Jul 4, 2019
179 of 4,095

 i am having the same problem

nomanilyas85
Active Member
Noman I Member Since: Jul 4, 2019
180 of 4,095

upwork unable to authorize my debit card

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