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error payment method

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
61 of 1,163

Hi Sheeraz,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Abigail M Member Since: Oct 8, 2019
62 of 1,163

I'm also facing the same issue, same error mesage. Can't purchase connects, can't continue working through Upwork.

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Active Member
Ruth S Member Since: Mar 6, 2020
63 of 1,163

I have tried three times to pay for connects.  Nothing has been taken from my bank account. After entering the information the screen says "Add a Method of Payment" and nothing else can be done but to click on the "X" and be returned to the previous screen. I want to submit a proposal and I see no way to talk to a human being quickly.  Also, I do not have a Promo Code to add.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
64 of 1,163

Hi Ruth,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Emmanuel M Member Since: Mar 10, 2020
65 of 1,163

pls i am having the same issue, i cant purchase new connect.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
66 of 1,163

Hi Emmanuel,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

~ Aleksandar
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Active Member
Viswanathan S Member Since: Jun 29, 2019
67 of 1,163

Your payment could not be processed. Please choose an alternate payment method or retry again later.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
68 of 1,163

Hi Viswanathan,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Foxaisr T Member Since: Sep 25, 2019
69 of 1,163

Your payment could not be processed. Please choose an alternate payment method or retry again later.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
70 of 1,163

Hi Foxaisr,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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