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Billing method not added

Active Member
Samiullah S Member Since: Apr 17, 2019
1 of 13

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 13

Hi Samiullah,

 

Looks like you just recently added your billing method. Please double check with your bank about this. Afterwards, please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Samiullah S Member Since: Apr 17, 2019
3 of 13

I try again with using different Browser and clear cookies and all that. Still facing the same issue. Can't able to buy my connects till now. Kindly resolve the issue for this problem.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 13

I'm sorry to hear that issue persists, Samiullah. 

 

One of our team members will reach out to you directly via support ticket to assist you further with your concern. 

~ Bojan
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Active Member
Samiullah S Member Since: Apr 17, 2019
5 of 13
Didn’t get a good response from Contact support. They just give me a normal common response.
Done everything from my side. Either confirm from the bank to clear all the browser history but can’t able to solve this problem.
I have to buy connects to work more on upwork but don’t know what i should do now
Active Member
Viswanathan S Member Since: Jun 29, 2019
6 of 13

Your payment could not be processed. Please choose an alternate payment method or retry again later.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 13

Hi Viswanathan,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 

~ Bojan
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Highlighted
Active Member
Vinit S Member Since: Jul 11, 2019
8 of 13

When i am trying to add my billing method it says" Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method". Although i don't have any other account. Please help.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 13

Hi Vinit,

 

Could you please check this with your bank. Afterwards, please try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Camea F Member Since: Jul 12, 2019
10 of 13

This will be my first time entering information and I am unable to enter a billing method because the screen will not load to enter it. It keeps circling. I am using the desktop computer. The pop up comes up but does not fully load the screen. Is there any other way to enter the information so that I can start submitting proposals?

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