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Re: Not able to add PayPal account

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Active Member
Ahsaas L Member Since: Jun 20, 2019
281 of 2,988

I have verified PayPal account but when I'm trying to add it billing method it takes me to PayPal page to add card details after adding that when I click add button page didn't load and remain on same page

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
282 of 2,988

Hi Ahsaas,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Additionally: Please refer to this help article on PayPal's site for more information on how to verify your PayPal account. Feel free to reach out to PayPal support team if you need any assistance as well.

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Melissa M Member Since: Jul 24, 2019
283 of 2,988

I am unable to purchase connects, after entering my payment method, I get a white screen (see below). 

 

 

 

whitescreen.png

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
284 of 2,988

Hi Melissa,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re able to see the billing methods available to you here? To learn more about acceptable billing methods for purchasing connects please read this help article.

 

Thank you.


~ Bojan
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Neha K Member Since: Jul 25, 2019
285 of 2,988

hi I am new to this portal and system is not allowing me to purchase connects. I have debit card which is not being accepted and credit card borrow from friend is also not getting accepted. message "Your payment was declined" Please help in this matter

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
286 of 2,988

Thank you for reaching out to us, Neha.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.


~ Bojan
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Parvez A Member Since: Jul 18, 2019
287 of 2,988

Hello guys,

 

I read few articles and noted that i can't not add payoneer as billing method. But the problem is: without upgrade to freelancer membership plus packages, i can't allow to apply any jobs due to insufficient connects. That means, no bids, no connects, no works Smiley Sad

 

i have no credit card (not possible because of sudent), paypal doesn't support in our country, and no option lefts to purchase this package. Zero balance in my upwork account. Only i have payoneer card. 

 

Guys, how can i solve this issue? Otherwise i've to say: good bye upwork !

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
288 of 2,988

Thank you for reaching out to us, Parvez.

 

Payoneer card can be used for purchasing connects. To learn more about acceptable billing methods for paying connects please read this help article. To see the options available to you, click here.

 

Thank you.


~ Bojan
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Active Member
Abby Gail R Member Since: Jul 14, 2019
289 of 2,988

Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
290 of 2,988

Hi Abby, 

Could you please try clearing your cookies, or using a different browser to see if the issue persists? Let us know if it does and our team will assist you further. 


-Avery
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