Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Unable to Purchase Connects

Highlighted
Active Member
Lisa M Member Since: Nov 13, 2019
71 of 1,119

I joined Upwork a few days ago and have tried several times to add more Connects. Each time, after inputting my credit card info, a white box pops up and nothing else. I have cleared cache and cookies, tried using both Google Chrome and MS Edge as well as different credit cards. Unsure what else I can do on my end. Thank you.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
72 of 1,119

Hi Lisa, 


I'm sorry for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
Untitled
Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
73 of 1,119

Hi Camea,

 

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.


Untitled
Highlighted
Active Member
Ahsaas L Member Since: Jun 20, 2019
74 of 1,119

I have verified PayPal account but when I'm trying to add it billing method it takes me to PayPal page to add card details after adding that when I click add button page didn't load and remain on same page

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
75 of 1,119

Hi Ahsaas,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Additionally: Please refer to this help article on PayPal's site for more information on how to verify your PayPal account. Feel free to reach out to PayPal support team if you need any assistance as well.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Untitled
Active Member
Melissa M Member Since: Jul 24, 2019
76 of 1,119

I am unable to purchase connects, after entering my payment method, I get a white screen (see below). 

 

 

 

whitescreen.png

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
77 of 1,119

Hi Melissa,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re able to see the billing methods available to you here? To learn more about acceptable billing methods for purchasing connects please read this help article.

 

Thank you.

~ Bojan
Untitled
Highlighted
Active Member
Neha K Member Since: Jul 25, 2019
78 of 1,119

hi I am new to this portal and system is not allowing me to purchase connects. I have debit card which is not being accepted and credit card borrow from friend is also not getting accepted. message "Your payment was declined" Please help in this matter

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
79 of 1,119

Thank you for reaching out to us, Neha.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.

~ Bojan
Untitled
Highlighted
Active Member
Parvez A Member Since: Jul 18, 2019
80 of 1,119

Hello guys,

 

I read few articles and noted that i can't not add payoneer as billing method. But the problem is: without upgrade to freelancer membership plus packages, i can't allow to apply any jobs due to insufficient connects. That means, no bids, no connects, no works Smiley Sad

 

i have no credit card (not possible because of sudent), paypal doesn't support in our country, and no option lefts to purchase this package. Zero balance in my upwork account. Only i have payoneer card. 

 

Guys, how can i solve this issue? Otherwise i've to say: good bye upwork !

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS