Unable to Purchase Connects

[Goran V]

Hi Camea,

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.

[Ahsaas L]

I have verified PayPal account but when I'm trying to add it billing method it takes me to PayPal page to add card details after adding that when I click add button page didn't load and remain on same page

[Bojan S]

Hi Ahsaas,

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

Additionally: Please refer to this help article on PayPal's site for more information on how to verify your PayPal account. Feel free to reach out to PayPal support team if you need any assistance as well.

Let us know if the issue persists.

Thank you.

[Melissa M]

I am unable to purchase connects, after entering my payment method, I get a white screen (see below). 

[Bojan S]

Hi Melissa,

Could you please clear your cache and cookies or log in with another browser to check if you`re able to see the billing methods available to you here? To learn more about acceptable billing methods for purchasing connects please read this help article.

Thank you.

[Neha K]

hi I am new to this portal and system is not allowing me to purchase connects. I have debit card which is not being accepted and credit card borrow from friend is also not getting accepted. message "Your payment was declined" Please help in this matter

[Bojan S]

Thank you for reaching out to us, Neha.

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.

[Parvez A]

Hello guys,

I read few articles and noted that i can't not add payoneer as billing method. But the problem is: without upgrade to freelancer membership plus packages, i can't allow to apply any jobs due to insufficient connects. That means, no bids, no connects, no works

i have no credit card (not possible because of sudent), paypal doesn't support in our country, and no option lefts to purchase this package. Zero balance in my upwork account. Only i have payoneer card. 

Guys, how can i solve this issue? Otherwise i've to say: good bye upwork !

[Bojan S]

Thank you for reaching out to us, Parvez.

Payoneer card can be used for purchasing connects. To learn more about acceptable billing methods for paying connects please read this help article. To see the options available to you, click here.

Thank you.

[Abby Gail R]

Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.