Unable to buy connects

[Bojan S]

Thank you for reaching out to us, Neha.

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.

[Parvez A]

Hello guys,

I read few articles and noted that i can't not add payoneer as billing method. But the problem is: without upgrade to freelancer membership plus packages, i can't allow to apply any jobs due to insufficient connects. That means, no bids, no connects, no works

i have no credit card (not possible because of sudent), paypal doesn't support in our country, and no option lefts to purchase this package. Zero balance in my upwork account. Only i have payoneer card. 

Guys, how can i solve this issue? Otherwise i've to say: good bye upwork !

[Bojan S]

Thank you for reaching out to us, Parvez.

Payoneer card can be used for purchasing connects. To learn more about acceptable billing methods for paying connects please read this help article. To see the options available to you, click here.

Thank you.

[Abby Gail R]

Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.

[Avery O]

Hi Abby, 

Could you please try clearing your cookies, or using a different browser to see if the issue persists? Let us know if it does and our team will assist you further. 

[Vandana K]

I am unable to buy connects with my master card, they kept showing a try alternative method to buy also showing the same error with Paypal.

[Ashish D]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[Aleksandar D]

Hi Vandana,

I checked and it looks like the transaction is being declined. I suggest that you check with your bank for more information on why that is happening as they should be able to help you out. Regarding PayPal, please retry the transaction using an alternative payment method from your PayPal wallet. In the meantime, you can check this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

[Talha A]

 I have added Billing Method to buy connects, but i am unable to buy connects because every time it says "Payment was declined". I am using VISA Debit Card. As i have searched i have found that may be my VISA card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

Thankyou

[Aleksandar D]

Hi Talha,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.