Unable to buy connects

[Parvez A]

Hello guys,

I read few articles and noted that i can't not add payoneer as billing method. But the problem is: without upgrade to freelancer membership plus packages, i can't allow to apply any jobs due to insufficient connects. That means, no bids, no connects, no works

i have no credit card (not possible because of sudent), paypal doesn't support in our country, and no option lefts to purchase this package. Zero balance in my upwork account. Only i have payoneer card. 

Guys, how can i solve this issue? Otherwise i've to say: good bye upwork !

[Bojan S]

Thank you for reaching out to us, Parvez.

Payoneer card can be used for purchasing connects. To learn more about acceptable billing methods for paying connects please read this help article. To see the options available to you, click here.

Thank you.

[Abby Gail R]

Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.

[Avery O]

Hi Abby, 

Could you please try clearing your cookies, or using a different browser to see if the issue persists? Let us know if it does and our team will assist you further. 

[Talha A]

 I have added Billing Method to buy connects, but i am unable to buy connects because every time it says "Payment was declined". I am using VISA Debit Card. As i have searched i have found that may be my VISA card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

Thankyou

[Aleksandar D]

Hi Talha,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Gerose B]

Hi! 

My payment was declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

[Aleksandar D]

Hi Gerose,

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[Tricia Santiago C]

My payment was also declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

[Avery O]

Hi Tricia, 

I can confirm that your bank declined this transaction. Please reach out directly to your bank account for more information about this transaction. 

In the meantime, you can add another billing method so that you can purchase Connects for your account.