Unable to buy connects

[Bojan S]

Hi Muhammad,

Looks like you removed your billing method. Please clear your cache and cookies or log in with another browser to check if you`re able to re-add your billing method and purchase connects using it.

Let us know if the issue persists

Thank you.

[Jamir Uddin M]

Dear Upwork Community,

Hope you're well. I have faced a big problem. I want to change the membership plan. I have only Payooner account card. When I am put Payooner card number, it's not active. Please see the attachment. What can I do now? please help me. 

Thanks

Jamir

**Edited for community guidelines**

[Bojan S]

Thank you for reaching out to us, Jamir Uddin.

You should be able to add your Payoneer card as the billing method on your Upwork account. Please double check your card status with the Payoneer. Additionally, try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

[Jamir Uddin M]

I am trying but problem not solved yet. please help

[Valeria K]

Jamir Uddin,

As Bojan suggested, could you please check with Payoneer support on the status of your card? If they confirm your card is ready to be used, let us know.

Thanks!

[George R]

cant buy connects with credit card after entering card info page stays blank?

[Avery O]

Hi George, 

The Customer Support Team is currently looking into this, and will reach out to you directly to assist you with your issue.

[Abby Gail R]

Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.

[Avery O]

Hi Abby, 

Could you please try clearing your cookies, or using a different browser to see if the issue persists? Let us know if it does and our team will assist you further. 

[Earl Oliver C]

Having the same problem too, I was able to buy connects just yesterday and now it can't.