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Unable to buy connects, Payment was declined

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Active Member
Mr. M Member Since: Jan 5, 2020
1701 of 1,908

Hi team Upwork, I want to buy connects, But I am not able to buy it from a debit card. is debit cards are not allowed to buy connects. My Debit has only a first name. I tried it by adding Mr. as first name and Mohit as the last name and did not work, I also tried adding Mohit Mohit two times and this also not work

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1702 of 1,908

Hi Mohit,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Ashish D Member Since: Nov 12, 2019
1703 of 1,908
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

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Active Member
Hardik P Member Since: Feb 15, 2019
1704 of 1,908

I try to buy connects but one error face every time and error is `Payment was declined`.

 

Please provide this solution as soon as possible.

 

Thanks.

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1705 of 1,908

Hi Hardik,

 

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment.

 

Thank you!


~ Bojan
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Active Member
Hardik P Member Since: Feb 15, 2019
1706 of 1,908
Thanks
Active Member
Talha A Member Since: Apr 18, 2019
1707 of 1,908

 I have added Billing Method to buy connects, but i am unable to buy connects because every time it says "Payment was declined". I am using VISA Debit Card. As i have searched i have found that may be my VISA card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thankyou

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1708 of 1,908

Hi Talha,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Gerose B Member Since: Nov 2, 2019
1709 of 1,908

Hi! 

My payment was declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1710 of 1,908

Hi Gerose,

 

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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