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Unable to buy connects, Payment was declined

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Active Member
Abby Gail R Member Since: Jul 14, 2019
291 of 3,003

Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
292 of 3,003

Hi Abby, 

Could you please try clearing your cookies, or using a different browser to see if the issue persists? Let us know if it does and our team will assist you further. 


-Avery
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Active Member
Talha A Member Since: Apr 18, 2019
293 of 3,003

 I have added Billing Method to buy connects, but i am unable to buy connects because every time it says "Payment was declined". I am using VISA Debit Card. As i have searched i have found that may be my VISA card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thankyou

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
294 of 3,003

Hi Talha,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Gerose B Member Since: Nov 2, 2019
295 of 3,003

Hi! 

My payment was declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
296 of 3,003

Hi Gerose,

 

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Tricia Santiago C Member Since: Jan 6, 2020
297 of 3,003

My payment was also declined using my mastercard. Can you tell me what is wrong, is it my card? Thank you!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
298 of 3,003

Hi Tricia, 

I can confirm that your bank declined this transaction. Please reach out directly to your bank account for more information about this transaction. 

In the meantime, you can add another billing method so that you can purchase Connects for your account.


-Avery
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Active Member
Mary-vick A Member Since: Nov 27, 2017
299 of 3,003

My payment was also declined using my mastercard.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
300 of 3,003

Hi Mary-Vick,

 

Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
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