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Unable to buy connects, Payment was declined

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Active Member
Xandra Ivee Marie B Member Since: Jun 5, 2020
1701 of 1,925
Hi, can you confirm if you charge our debit card after we enroll it in the billing method? Just tonight, I enrolled my debit card so I can buy additional connects. However, a prompt appeared saying "Your payment could not be processed. Please choose an alternate payment method or retry again later". When I checked my card, I found out I was deducted twice with the same amount ($2 total deduction). It's a small amount, I know, but I need to know why I was charged.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1702 of 1,925

Thank you for reaching out to us, Xandra Ivee Marie.

 

One of our team members will reach out to you directly via a support ticket to advise you regarding your concern. 


~ Bojan
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Active Member
Mr. M Member Since: Jan 5, 2020
1703 of 1,925

Hi team Upwork, I want to buy connects, But I am not able to buy it from a debit card. is debit cards are not allowed to buy connects. My Debit has only a first name. I tried it by adding Mr. as first name and Mohit as the last name and did not work, I also tried adding Mohit Mohit two times and this also not work

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1704 of 1,925

Hi Mohit,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Ashish D Member Since: Nov 12, 2019
1705 of 1,925
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

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Active Member
Hardik P Member Since: Feb 15, 2019
1706 of 1,925

I try to buy connects but one error face every time and error is `Payment was declined`.

 

Please provide this solution as soon as possible.

 

Thanks.

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1707 of 1,925

Hi Hardik,

 

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the payment.

 

Thank you!


~ Bojan
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Active Member
Hardik P Member Since: Feb 15, 2019
1708 of 1,925
Thanks
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Active Member
Talha A Member Since: Apr 18, 2019
1709 of 1,925

 I have added Billing Method to buy connects, but i am unable to buy connects because every time it says "Payment was declined". I am using VISA Debit Card. As i have searched i have found that may be my VISA card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thankyou

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1710 of 1,925

Hi Talha,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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