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Re: Unable to buy connects, Payment was declined

mackie_melissa
Active Member
Melissa M Member Since: Jul 24, 2019
321 of 3,953

I am unable to purchase connects, after entering my payment method, I get a white screen (see below). 

 

 

 

whitescreen.png

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
322 of 3,953

Hi Melissa,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re able to see the billing methods available to you here? To learn more about acceptable billing methods for purchasing connects please read this help article.

 

Thank you.


~ Bojan
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nehakamboj2506
Active Member
Neha K Member Since: Jul 25, 2019
323 of 3,953

hi I am new to this portal and system is not allowing me to purchase connects. I have debit card which is not being accepted and credit card borrow from friend is also not getting accepted. message "Your payment was declined" Please help in this matter

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
324 of 3,953

Thank you for reaching out to us, Neha.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.


~ Bojan
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realprince
Active Member
Parvez A Member Since: Jul 18, 2019
325 of 3,953

Hello guys,

 

I read few articles and noted that i can't not add payoneer as billing method. But the problem is: without upgrade to freelancer membership plus packages, i can't allow to apply any jobs due to insufficient connects. That means, no bids, no connects, no works Smiley Sad

 

i have no credit card (not possible because of sudent), paypal doesn't support in our country, and no option lefts to purchase this package. Zero balance in my upwork account. Only i have payoneer card. 

 

Guys, how can i solve this issue? Otherwise i've to say: good bye upwork !

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
326 of 3,953

Thank you for reaching out to us, Parvez.

 

Payoneer card can be used for purchasing connects. To learn more about acceptable billing methods for paying connects please read this help article. To see the options available to you, click here.

 

Thank you.


~ Bojan
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abby_gail-royo
Active Member
Abby Gail R Member Since: Jul 14, 2019
327 of 3,953

Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
328 of 3,953

Hi Abby, 

Could you please try clearing your cookies, or using a different browser to see if the issue persists? Let us know if it does and our team will assist you further. 


-Avery
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imtallha
Active Member
Talha A Member Since: Apr 18, 2019
329 of 3,953

 I have added Billing Method to buy connects, but i am unable to buy connects because every time it says "Payment was declined". I am using VISA Debit Card. As i have searched i have found that may be my VISA card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thankyou

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
330 of 3,953

Hi Talha,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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