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Credit Card Disapproved

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
371 of 2,976

Hi Sari,

 

One of our team members reached out to you, providing further assistance. Thanks!


-Joanne
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Active Member
Khaled W Member Since: May 15, 2020
372 of 2,976

hello i have the same issue

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
373 of 2,976

Hi Khaled,

 

Please note that only a verified PayPal account can be used as a billing method. To learn more about verifying and linking your PayPal account, click here.

 

You'll be able to select from an alternative billing method in your account payment options.

 

Thank you.


~ Bojan
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Active Member
Ashish D Member Since: Nov 12, 2019
374 of 2,976
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Rasool R Member Since: Oct 31, 2019
375 of 2,976

Hi Talha,

The problem created here. Now your problem is solved or not. If your problem solved please guide me on how can I solve the problem need help.

Regard: Rehman

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Active Member
Muhammad A Member Since: Jul 26, 2019
376 of 2,976

Hi! I am facing an issue from somedays that my credit card is being disapproved when i used to purchased connects. I have confirmed that my international transaction has turn on. So, I think payment gateway has an issue with my account. I need to solve this problem as soon as possible.

 

Regards,

Muhammad Ajmal

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
377 of 2,976

Hi Muhammad,

 

Looks like you removed your billing method. Please clear your cache and cookies or log in with another browser to check if you`re able to re-add your billing method and purchase connects using it.

 

Let us know if the issue persists

 

Thank you.


~ Bojan
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Active Member
Deep K Member Since: Jan 25, 2019
378 of 2,976

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" 

I have tried 12 times but I got the everytime same message.
I have tried PayPal also but the same thing. Still, Upwork payment methods showing me the same message.

What should I do now? how to pay for connects? is there any other way to buy more?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
379 of 2,976

Hi Deep,

 

One of our team members will reach out to you via support ticket and assist directly in adding a payment method and purchasing connects. Thank you!


-Joanne
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Nermeen G Member Since: Sep 6, 2019
380 of 2,976

Hello,

 

I have the same problem.I tried several times to buy connects but evreytime this messege appear

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

I can't either buy connects or even upgrade my memership.what can I do?

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