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Credit Card Disapproved

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
81 of 1,168

Hi Ahsaas,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Additionally: Please refer to this help article on PayPal's site for more information on how to verify your PayPal account. Feel free to reach out to PayPal support team if you need any assistance as well.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Melissa M Member Since: Jul 24, 2019
82 of 1,168

I am unable to purchase connects, after entering my payment method, I get a white screen (see below). 

 

 

 

whitescreen.png

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
83 of 1,168

Hi Melissa,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re able to see the billing methods available to you here? To learn more about acceptable billing methods for purchasing connects please read this help article.

 

Thank you.

~ Bojan
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Active Member
Neha K Member Since: Jul 25, 2019
84 of 1,168

hi I am new to this portal and system is not allowing me to purchase connects. I have debit card which is not being accepted and credit card borrow from friend is also not getting accepted. message "Your payment was declined" Please help in this matter

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
85 of 1,168

Thank you for reaching out to us, Neha.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern.

~ Bojan
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Parvez A Member Since: Jul 18, 2019
86 of 1,168

Hello guys,

 

I read few articles and noted that i can't not add payoneer as billing method. But the problem is: without upgrade to freelancer membership plus packages, i can't allow to apply any jobs due to insufficient connects. That means, no bids, no connects, no works Smiley Sad

 

i have no credit card (not possible because of sudent), paypal doesn't support in our country, and no option lefts to purchase this package. Zero balance in my upwork account. Only i have payoneer card. 

 

Guys, how can i solve this issue? Otherwise i've to say: good bye upwork !

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
87 of 1,168

Thank you for reaching out to us, Parvez.

 

Payoneer card can be used for purchasing connects. To learn more about acceptable billing methods for paying connects please read this help article. To see the options available to you, click here.

 

Thank you.

~ Bojan
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Active Member
Muhammad A Member Since: Jul 26, 2019
88 of 1,168

Hi! I am facing an issue from somedays that my credit card is being disapproved when i used to purchased connects. I have confirmed that my international transaction has turn on. So, I think payment gateway has an issue with my account. I need to solve this problem as soon as possible.

 

Regards,

Muhammad Ajmal

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
89 of 1,168

Hi Muhammad,

 

Looks like you removed your billing method. Please clear your cache and cookies or log in with another browser to check if you`re able to re-add your billing method and purchase connects using it.

 

Let us know if the issue persists

 

Thank you.

~ Bojan
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Active Member
Jamir Uddin M Member Since: Oct 21, 2018
90 of 1,168

Dear Upwork Community,

Hope you're well. I have faced a big problem. I want to change the membership plan. I have only Payooner account card. When I am put Payooner card number, it's not active. Please see the attachment. What can I do now? please help me. 

Thanks

Jamir

 

**Edited for community guidelines**

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