Unable to buy connects, Payment was declined

[Berk Cagatay D]

• Hello, I am having the same issue regarding the card payment method and I not seem to find the problem since I tried several cards just in case. It would be kind if you could help.

[Goran V]

Hi Berk,

Our team will reach out to you via ticket as well and assist you further. Thank you.

[Abhishek M]

The same issue with me, I am trying to buy connections but every time payment declined.

[Abhishek M]

 I have added Billing Method to buy connections, but I am unable to buy connections because every time it says "Payment was declined". I am using a VISA Debit Card. As I have searched I have found that maybe my VISA card may need to be verified by Upwork, but I am unable to find any way to Verify it too then I added another master card of mine but not working out.

even after using PayPal nothing happens.

I need help on this issue,

**Edited for community guidelines**

[Bojan S]

Hi Abhishek,

Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.

Thank you!

[Kash B]

Hi Talha,

Did you see this article on how to verify payment?

https://support.upwork.com/hc/en-us/articles/211068038-Add-a-Credit-Card?flash_digest=28d10ac3f6a15b...

Thanks,

Kash

[Talha A]

Yes i have seen this, but i am unable to see the link to verify the account -> Requires Verification. Verify Now.

I have also contacted the Bank and they are saying that the problem is arising from Upwork and not the Bank.

Thankyou

[Aleksandar D]

Hi Talha,

I checked and it seems that you have followed up on your open ticket. Kindly, allow time for our team to carefully review your request and respond accordingly. You will be notified of their response. We thank you for your patience.

[Dhaval G]

Hi there,

I'm facing the same problem. I have a VISA Debit Card (India). Everytime that I try to update my membership, it shows that the payment was declined. No clue why. Kindly help me out here since I'm stuck getting no new clients. Thanks in advance!

-Dhaval G.

[Aleksandar D]

Hi Dhaval,

One of our team members already reached out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.