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Re: Unable to buy connects, Payment was declined

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
341 of 3,036

Hi Talha,

 

I checked and it seems that you have followed up on your open ticket. Kindly, allow time for our team to carefully review your request and respond accordingly. You will be notified of their response. We thank you for your patience.

~ Aleksandar
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Active Member
Dhaval G Member Since: Mar 4, 2016
342 of 3,036

Hi there,

 

I'm facing the same problem. I have a VISA Debit Card (India). Everytime that I try to update my membership, it shows that the payment was declined. No clue why. Kindly help me out here since I'm stuck getting no new clients. Thanks in advance!

 

-Dhaval G.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
343 of 3,036

Hi Dhaval,

 

One of our team members already reached out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

~ Aleksandar
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Dhaval G Member Since: Mar 4, 2016
344 of 3,036

Hey thanks! Will check it out.

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Anthony W Member Since: Nov 2, 2019
345 of 3,036
Thanks . am in Africa I wanna buy connects . please assist
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Joanne Marie P Moderator Member Since: Nov 26, 2017
346 of 3,036

Hi Anthony,

 

One of our team members will reach out and assist you directly via support ticket, thank you!


-Joanne
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Muhammad U Member Since: Jul 29, 2019
347 of 3,036

Hi, I'm also facing Payment was declined. issue, while I contected bank they are saying everything ok from theire side, kindly help me, I wan to buy connect so that I can submit proposals. 

Your help will be realy appriciated, Also I'm unable to find path where I can generate a support ticket etc.

 

Thanks.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
348 of 3,036

Hi Muhammad,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Regarding your second question, you can find the “Get Help” button at the bottom of every help article and the search results page. You can also get help from our chatbot by clicking the “Chat with Support Bot” button found in the help center.

 

Thank you.

~ Aleksandar
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Kaushik R Member Since: Sep 16, 2017
349 of 3,036

 I have added Billing Method to buy connects, but i am unable to buy connects because every time I am getting "Payment was declined". I am using MasterCard Debit Card. As i have searched i have found that may be my MasterCard card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thank you

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
350 of 3,036

Hi Kaushik,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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