Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Connects

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
81 of 1,064

Hi Muhammad,

 

Looks like you removed your billing method. Please clear your cache and cookies or log in with another browser to check if you`re able to re-add your billing method and purchase connects using it.

 

Let us know if the issue persists

 

Thank you.

~ Bojan
Untitled
Highlighted
Active Member
Jamir Uddin M Member Since: Oct 21, 2018
82 of 1,064

Dear Upwork Community,

Hope you're well. I have faced a big problem. I want to change the membership plan. I have only Payooner account card. When I am put Payooner card number, it's not active. Please see the attachment. What can I do now? please help me. 

Thanks

Jamir

 

**Edited for community guidelines**

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
83 of 1,064

Thank you for reaching out to us, Jamir Uddin.

 

You should be able to add your Payoneer card as the billing method on your Upwork account. Please double check your card status with the Payoneer. Additionally, try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

 

 

~ Bojan
Untitled
Active Member
Jamir Uddin M Member Since: Oct 21, 2018
84 of 1,064
I am trying but problem not solved yet. please help
Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
85 of 1,064

Jamir Uddin,

 

As Bojan suggested, could you please check with Payoneer support on the status of your card? If they confirm your card is ready to be used, let us know.

 

Thanks!

~ Valeria
Untitled
Highlighted
Active Member
George R Member Since: Jul 30, 2019
86 of 1,064

cant buy connects with credit card after entering card info page stays blank?

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
87 of 1,064

Hi George, 

The Customer Support Team is currently looking into this, and will reach out to you directly to assist you with your issue.


-Avery
Untitled
Highlighted
Active Member
Abby Gail R Member Since: Jul 14, 2019
88 of 1,064

Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
89 of 1,064

Hi Abby, 

Could you please try clearing your cookies, or using a different browser to see if the issue persists? Let us know if it does and our team will assist you further. 


-Avery
Untitled
Highlighted
Active Member
Earl Oliver C Member Since: Jul 21, 2019
90 of 1,064

Having the same problem too, I was able to buy connects just yesterday and now it can't.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS