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Re: Connects

Active Member
Erhabor O Member Since: Mar 10, 2020
421 of 3,788
I have tried countless times to purchase connect/membership plus but every time I enter my card details and click on purchase it just goes blank. Please how do I rectify this.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
422 of 3,788

Hi Erhabor,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Hanzlah S Member Since: Sep 14, 2019
423 of 3,788

Same issue. After adding card details shows this screen.

upwork pconnects problem.PNG

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
424 of 3,788

Hi Hanzlah,

 

Could you please clear your cache and cookie or try a different browser? If you are still not seeing the options to add a billing method after trying out these troubleshooting steps, please let us know. 


-Joanne
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Active Member
Anthony m Member Since: Apr 10, 2020
425 of 3,788

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" 

I have tried 20 times but I got the everytime same message.

I have tried both with the Visa card and the PayPal option but both are not working 


I have tried PayPal also but the same thing. Still, Upwork payment methods showing me the same message.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
426 of 3,788

Hi Anthony,

 

I`m sorry about the inconvenience this had caused you. 
Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.


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Active Member
Jamir Uddin M Member Since: Oct 21, 2018
427 of 3,788

Dear Upwork Community,

Hope you're well. I have faced a big problem. I want to change the membership plan. I have only Payooner account card. When I am put Payooner card number, it's not active. Please see the attachment. What can I do now? please help me. 

Thanks

Jamir

 

**Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
428 of 3,788

Thank you for reaching out to us, Jamir Uddin.

 

You should be able to add your Payoneer card as the billing method on your Upwork account. Please double check your card status with the Payoneer. Additionally, try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

 

 


~ Bojan
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Active Member
Jamir Uddin M Member Since: Oct 21, 2018
429 of 3,788
I am trying but problem not solved yet. please help
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
430 of 3,788

Jamir Uddin,

 

As Bojan suggested, could you please check with Payoneer support on the status of your card? If they confirm your card is ready to be used, let us know.

 

Thanks!

~ Valeria
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