Connects

[Erhabor O]

I have tried countless times to purchase connect/membership plus but every time I enter my card details and click on purchase it just goes blank. Please how do I rectify this.

[Bojan S]

Hi Erhabor,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[Hanzlah S]

Same issue. After adding card details shows this screen.

[Joanne Marie P]

Hi Hanzlah,

Could you please clear your cache and cookie or try a different browser? If you are still not seeing the options to add a billing method after trying out these troubleshooting steps, please let us know. 

[Anthony m]

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" 

I have tried 20 times but I got the everytime same message.

I have tried both with the Visa card and the PayPal option but both are not working 

I have tried PayPal also but the same thing. Still, Upwork payment methods showing me the same message.

[Goran V]

Hi Anthony,

I`m sorry about the inconvenience this had caused you. 
Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.

[Jamir Uddin M]

Dear Upwork Community,

Hope you're well. I have faced a big problem. I want to change the membership plan. I have only Payooner account card. When I am put Payooner card number, it's not active. Please see the attachment. What can I do now? please help me. 

Thanks

Jamir

**Edited for community guidelines**

[Bojan S]

Thank you for reaching out to us, Jamir Uddin.

You should be able to add your Payoneer card as the billing method on your Upwork account. Please double check your card status with the Payoneer. Additionally, try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

[Jamir Uddin M]

I am trying but problem not solved yet. please help

[Valeria K]

Jamir Uddin,

As Bojan suggested, could you please check with Payoneer support on the status of your card? If they confirm your card is ready to be used, let us know.

Thanks!