Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

cant buy connects with credit card after entering card info page stays blank

Highlighted
Active Member
Jamir Uddin M Member Since: Oct 21, 2018
391 of 2,991

Dear Upwork Community,

Hope you're well. I have faced a big problem. I want to change the membership plan. I have only Payooner account card. When I am put Payooner card number, it's not active. Please see the attachment. What can I do now? please help me. 

Thanks

Jamir

 

**Edited for community guidelines**

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
392 of 2,991

Thank you for reaching out to us, Jamir Uddin.

 

You should be able to add your Payoneer card as the billing method on your Upwork account. Please double check your card status with the Payoneer. Additionally, try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

 

 


~ Bojan
Untitled
Highlighted
Active Member
Jamir Uddin M Member Since: Oct 21, 2018
393 of 2,991
I am trying but problem not solved yet. please help
Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
394 of 2,991

Jamir Uddin,

 

As Bojan suggested, could you please check with Payoneer support on the status of your card? If they confirm your card is ready to be used, let us know.

 

Thanks!

~ Valeria
Untitled
Highlighted
Active Member
George R Member Since: Jul 30, 2019
395 of 2,991

cant buy connects with credit card after entering card info page stays blank?

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
396 of 2,991

Hi George, 

The Customer Support Team is currently looking into this, and will reach out to you directly to assist you with your issue.


-Avery
Untitled
Highlighted
Active Member
Sumeet R Member Since: Mar 13, 2019
397 of 2,991

I am having the same problem whenever I try to buy some connects it says PayPal charge fails please help me

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
398 of 2,991

Hi Sumeet,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
Highlighted
Active Member
Sumeet R Member Since: Mar 13, 2019
399 of 2,991

Hi Goran,

nobody reaches out to me for my problem please tell me solution about this

Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
400 of 2,991

Hi Sumeet,

 

I checked and see that our support sent you a message yesterday. Could you please check your email inbox for an email titled "Assistance in purchasing connects using Paypal."

~ Valeria
Untitled
TOP KUDOED MEMBERS