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Re: cant buy connects with credit card after entering card info page stays blank

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
91 of 1,168

Thank you for reaching out to us, Jamir Uddin.

 

You should be able to add your Payoneer card as the billing method on your Upwork account. Please double check your card status with the Payoneer. Additionally, try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

 

 

~ Bojan
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Active Member
Jamir Uddin M Member Since: Oct 21, 2018
92 of 1,168
I am trying but problem not solved yet. please help
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
93 of 1,168

Jamir Uddin,

 

As Bojan suggested, could you please check with Payoneer support on the status of your card? If they confirm your card is ready to be used, let us know.

 

Thanks!

~ Valeria
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Active Member
George R Member Since: Jul 30, 2019
94 of 1,168

cant buy connects with credit card after entering card info page stays blank?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
95 of 1,168

Hi George, 

The Customer Support Team is currently looking into this, and will reach out to you directly to assist you with your issue.


-Avery
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Active Member
Sumeet R Member Since: Mar 13, 2019
96 of 1,168

I am having the same problem whenever I try to buy some connects it says PayPal charge fails please help me

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
97 of 1,168

Hi Sumeet,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Sumeet R Member Since: Mar 13, 2019
98 of 1,168

Hi Goran,

nobody reaches out to me for my problem please tell me solution about this

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
99 of 1,168

Hi Sumeet,

 

I checked and see that our support sent you a message yesterday. Could you please check your email inbox for an email titled "Assistance in purchasing connects using Paypal."

~ Valeria
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Active Member
Abby Gail R Member Since: Jul 14, 2019
100 of 1,168

Hi I was trying to buy connects. But its not going through. I know that I still have balance on my account. It doesn't show any Error message. Its just not pushing though. Please help me. Attached is a screenshot of my webpage in upwork.

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