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Re: cant buy connects with credit card after entering card info page stays blank

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
101 of 1,547

Hi Muhammad,

 

Looks like you removed your billing method. Please clear your cache and cookies or log in with another browser to check if you`re able to re-add your billing method and purchase connects using it.

 

Let us know if the issue persists

 

Thank you.


~ Bojan
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Active Member
Jamir Uddin M Member Since: Oct 21, 2018
102 of 1,547

Dear Upwork Community,

Hope you're well. I have faced a big problem. I want to change the membership plan. I have only Payooner account card. When I am put Payooner card number, it's not active. Please see the attachment. What can I do now? please help me. 

Thanks

Jamir

 

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
103 of 1,547

Thank you for reaching out to us, Jamir Uddin.

 

You should be able to add your Payoneer card as the billing method on your Upwork account. Please double check your card status with the Payoneer. Additionally, try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

Let us know if the issue persists.

Thank you.

 

 


~ Bojan
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Jamir Uddin M Member Since: Oct 21, 2018
104 of 1,547
I am trying but problem not solved yet. please help
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Valeria K Moderator Member Since: Mar 6, 2014
105 of 1,547

Jamir Uddin,

 

As Bojan suggested, could you please check with Payoneer support on the status of your card? If they confirm your card is ready to be used, let us know.

 

Thanks!

~ Valeria
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Active Member
George R Member Since: Jul 30, 2019
106 of 1,547

cant buy connects with credit card after entering card info page stays blank?

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Avery O Moderator Member Since: Nov 23, 2015
107 of 1,547

Hi George, 

The Customer Support Team is currently looking into this, and will reach out to you directly to assist you with your issue.


-Avery
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Sumeet R Member Since: Mar 13, 2019
108 of 1,547

I am having the same problem whenever I try to buy some connects it says PayPal charge fails please help me

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
109 of 1,547

Hi Sumeet,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Sumeet R Member Since: Mar 13, 2019
110 of 1,547

Hi Goran,

nobody reaches out to me for my problem please tell me solution about this

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