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Upwork Not Letting Me Add Connects

openeyecreatives
Active Member
Samantha W Member Since: Aug 1, 2019
441 of 3,953

Hi,

 

I am needing someone who can help as it seems there is no other way to get customer service or support through UpWork.

 

I am attempting to purchase more connects and it will not let me.  

 

I add payment method, add amount I would like to purchase but it never finalizes the payment and they never get added to my account. I have tried logging out and in, different payment methods - nothing works. 

 

I NEED help!  Someone! Anyone!

 

Blessings,

Sammy Jo

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
442 of 3,953

Hi Samantha,

 

I was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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frontit
Active Member
Austeja Z Member Since: Sep 10, 2019
443 of 3,953

Hi, we are facing the same problem with payments. I tried to make a payment from MasterCard, but its showing unable to authorize your card. And adding a new card, inputs don't recognize the info.
Could you please help us with this issue?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
444 of 3,953

Hi Austeja,

 

Could you please click on my name and send me a PM with more information about your concern. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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eocahilig
Active Member
Earl Oliver C Member Since: Jul 21, 2019
445 of 3,953

Having the same problem too, I was able to buy connects just yesterday and now it can't.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
446 of 3,953

Hi Earl Oliver,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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d_miranda_leao_b
Active Member
Diogenes M Member Since: Aug 2, 2019
447 of 3,953

Hi

I want to verify my credit card but there is no option.

What should I do?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
448 of 3,953

Hi Diogenes,

 

Looks like you card was successfully verified. Please let us know if you experience any issues with using it.

 

Thank you.


~ Bojan
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kumarvikram83
Active Member
Vikram K Member Since: Jun 26, 2019
449 of 3,953

I can not add paypal, can not add any bank account , can not add debit card, upwork is not accepting any payment method. I can not understand why they forcing us to use credit card ??
Also there is no help im getting. Hope Upwork support will wake up 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
450 of 3,953

Hi Vikram,

 

Thank you for reaching out to us. I checked and it seems that our team is already assisting you on your open ticket.

 

Thank you.

~ Aleksandar
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