Upwork Not Letting Me Add Connects

[Samantha W]

Hi,

I am needing someone who can help as it seems there is no other way to get customer service or support through UpWork.

I am attempting to purchase more connects and it will not let me.  

I add payment method, add amount I would like to purchase but it never finalizes the payment and they never get added to my account. I have tried logging out and in, different payment methods - nothing works. 

I NEED help!  Someone! Anyone!

Blessings,

Sammy Jo

[Bojan S]

Hi Samantha,

I was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[Austeja Z]

Hi, we are facing the same problem with payments. I tried to make a payment from MasterCard, but its showing unable to authorize your card. And adding a new card, inputs don't recognize the info.
Could you please help us with this issue?

[Bojan S]

Hi Austeja,

Could you please click on my name and send me a PM with more information about your concern. I'll check that for you and assist you accordingly.

Thank you.

[Earl Oliver C]

Having the same problem too, I was able to buy connects just yesterday and now it can't.

[Bojan S]

Hi Earl Oliver,

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

Thank you for reaching out to us. 

[Diogenes M]

Hi

I want to verify my credit card but there is no option.

What should I do?

[Bojan S]

Hi Diogenes,

Looks like you card was successfully verified. Please let us know if you experience any issues with using it.

Thank you.

[Vikram K]

I can not add paypal, can not add any bank account , can not add debit card, upwork is not accepting any payment method. I can not understand why they forcing us to use credit card ??
Also there is no help im getting. Hope Upwork support will wake up 

[Aleksandar D]

Hi Vikram,

Thank you for reaching out to us. I checked and it seems that our team is already assisting you on your open ticket.

Thank you.