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Re: Verify credit card

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
441 of 4,146

Hi Sumeet,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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sumeetrana
Active Member
Sumeet R Member Since: Mar 13, 2019
442 of 4,146

Hi Goran,

nobody reaches out to me for my problem please tell me solution about this

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
443 of 4,146

Hi Sumeet,

 

I checked and see that our support sent you a message yesterday. Could you please check your email inbox for an email titled "Assistance in purchasing connects using Paypal."

~ Valeria
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openeyecreatives
Active Member
Samantha W Member Since: Aug 1, 2019
444 of 4,146

Hi,

 

I am needing someone who can help as it seems there is no other way to get customer service or support through UpWork.

 

I am attempting to purchase more connects and it will not let me.  

 

I add payment method, add amount I would like to purchase but it never finalizes the payment and they never get added to my account. I have tried logging out and in, different payment methods - nothing works. 

 

I NEED help!  Someone! Anyone!

 

Blessings,

Sammy Jo

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
445 of 4,146

Hi Samantha,

 

I was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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frontit
Active Member
Austeja Z Member Since: Sep 10, 2019
446 of 4,146

Hi, we are facing the same problem with payments. I tried to make a payment from MasterCard, but its showing unable to authorize your card. And adding a new card, inputs don't recognize the info.
Could you please help us with this issue?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
447 of 4,146

Hi Austeja,

 

Could you please click on my name and send me a PM with more information about your concern. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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eocahilig
Active Member
Earl Oliver C Member Since: Jul 21, 2019
448 of 4,146

Having the same problem too, I was able to buy connects just yesterday and now it can't.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
449 of 4,146

Hi Earl Oliver,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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d_miranda_leao_b
Active Member
Diogenes M Member Since: Aug 2, 2019
450 of 4,146

Hi

I want to verify my credit card but there is no option.

What should I do?

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