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Billing Method Problem

kumarvikram83
Active Member
Vikram K Member Since: Jun 26, 2019
461 of 4,248

I can not add paypal, can not add any bank account , can not add debit card, upwork is not accepting any payment method. I can not understand why they forcing us to use credit card ??
Also there is no help im getting. Hope Upwork support will wake up 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
462 of 4,248

Hi Vikram,

 

Thank you for reaching out to us. I checked and it seems that our team is already assisting you on your open ticket.

 

Thank you.

~ Aleksandar
Upwork
kumarvikram83
Active Member
Vikram K Member Since: Jun 26, 2019
463 of 4,248

yea, they saying it's an paypal issue and paypal saying it's an upwork issue. i even can not add debit card to my account. Is that also paypal issue ?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
464 of 4,248

Hi Vikram,

 

We'll have one of our team members reach out to you and address your concern directly via your existing support ticket!

 

Thank you!

~ Bojan
Upwork
cagri_s
Active Member
Çağrı S Member Since: Aug 4, 2019
465 of 4,248

Hello,

I try buy connects but i get this error;

''Your payment could not be processed. Please choose an alternative payment method or retry again later''
Can you help me please ?
Best Regards.
 
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
466 of 4,248

Hi Çağrı,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
aberkane96
Active Member
F A Member Since: Jan 28, 2019
467 of 4,248

Hello,

I am facing a serious problem, I can not add my paypal as a Method payment to buy connects or make a payment, any help please?

 

Hear from you soon,

Best,

F

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
468 of 4,248

Hi F A,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
e-leong
Active Member
Ernest L Member Since: Aug 5, 2019
469 of 4,248

I just joined Upwork last month and used up all my connects.

 

I've tried several times to pay for more connects but for some reason it won't accept my information.  I just get a blank Billing box and I still have 0 connects.

 

What am I doing wrong?

 

Thanks.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
470 of 4,248

Hi Ernest,

 

I'm sorry to hear about the inconvenience this caused. I checked this for you and was not able to replicate the issue you're describing. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
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