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Pay for connects concern!

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
101 of 1,072

Hi Vikram,

 

Thank you for reaching out to us. I checked and it seems that our team is already assisting you on your open ticket.

 

Thank you.

~ Aleksandar
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Active Member
Vikram K Member Since: Jun 26, 2019
102 of 1,072

yea, they saying it's an paypal issue and paypal saying it's an upwork issue. i even can not add debit card to my account. Is that also paypal issue ?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
103 of 1,072

Hi Vikram,

 

We'll have one of our team members reach out to you and address your concern directly via your existing support ticket!

 

Thank you!

~ Bojan
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Active Member
Ernest L Member Since: Aug 5, 2019
104 of 1,072

I just joined Upwork last month and used up all my connects.

 

I've tried several times to pay for more connects but for some reason it won't accept my information.  I just get a blank Billing box and I still have 0 connects.

 

What am I doing wrong?

 

Thanks.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
105 of 1,072

Hi Ernest,

 

I'm sorry to hear about the inconvenience this caused. I checked this for you and was not able to replicate the issue you're describing. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Muhammad A Member Since: Aug 8, 2019
106 of 1,072

Hi Upwork Team,

 

Everytime i tried to upgrade for freelancer Plus it says: 

Your payment could not be processed. Please choose an alternate payment method or retry again later.
 
 
I cleared my browser cache and every settings but still same issue, please check.
 
 
Thanks
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
107 of 1,072

Hi Muhammad,

 

I checked this for you and your billing method was successfully added to your Upwork account. While it is active the charge on your card was declined. Please double-check your card or add another billing method.

 

Thank you!

~ Bojan
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Active Member
Muhammad A Member Since: Aug 8, 2019
108 of 1,072
I tried sir numerous time, I use my card plenty of times everywhere but here it’s not working, I used my 2 credit cards and 1 payoneer not all working. Plz check my account is there anything else. Plz charge me for freelancer plus plan.

Thankyou
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Active Member
Muhammad A Member Since: Aug 8, 2019
112 of 1,072

Yes, please i am continuesly trying from yesterday to still but no luck.  thanks

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
110 of 1,072

Hi Muhammad,

 

Our team will reach out to you via ticket as soon as possible and will assist you further with your connects. Thank you.


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