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Re: Can't Upgrade to Freelancer Plus

Active Member
Prashant D Member Since: May 2, 2017
461 of 3,823

Hi

I am trying to upgrade plus membership.. but getting like this "Your payment could not be processed. Please choose an alternate payment method or retry again later."

I have tried with 2 card Discover and MasterCard. but on both i am getting this. And also tried with paypal email. So on paypal there is no active card now. i have requested for that but it will take about 5 to 7 day to activate.

So can you please help me to upgrade plus membershipt with my Discover debit card.

 

Thank you.

Active Member
Syed M Member Since: Aug 8, 2019
462 of 3,823

I face a problem with the billing method and can not take the paid membership for a month, Anyone, please help me to solve this problem.

 

I attached the screenshot below.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
463 of 3,823

Hi Syed,

 

Our team will reach out to you as well and assist you further with upgrading your membership. Thank you.


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Moderator
Goran V Moderator Member Since: Mar 24, 2017
464 of 3,823

Hi Prashant,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.


Untitled
Active Member
Muhammad A Member Since: Aug 8, 2019
465 of 3,823

Hi Upwork Team,

 

Everytime i tried to upgrade for freelancer Plus it says: 

Your payment could not be processed. Please choose an alternate payment method or retry again later.
 
 
I cleared my browser cache and every settings but still same issue, please check.
 
 
Thanks
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
466 of 3,823

Hi Muhammad,

 

I checked this for you and your billing method was successfully added to your Upwork account. While it is active the charge on your card was declined. Please double-check your card or add another billing method.

 

Thank you!


~ Bojan
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Active Member
Muhammad A Member Since: Aug 8, 2019
467 of 3,823
I tried sir numerous time, I use my card plenty of times everywhere but here it’s not working, I used my 2 credit cards and 1 payoneer not all working. Plz check my account is there anything else. Plz charge me for freelancer plus plan.

Thankyou
Moderator
Goran V Moderator Member Since: Mar 24, 2017
468 of 3,823

Hi Muhammad,

 

Our team will reach out to you via ticket as soon as possible and will assist you further with your connects. Thank you.


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Active Member
Muhammad A Member Since: Aug 8, 2019
469 of 3,823

My problem is resolved now, the error because my name spelling should match with upwork username and the same with creditcard.

Active Member
Muhammad A Member Since: Aug 8, 2019
470 of 3,823

Yes, please i am continuesly trying from yesterday to still but no luck.  thanks

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