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Unable to buy the connects

gkur
Active Member
Gunjan B Member Since: Jun 25, 2019
491 of 4,312

I have saved my billing method of debit card and am trying to buy the connects in order to sumbit the proposal. But the message shows "We are unable to authorize your card. Please add another billing method or contact your issuing bank."  I am using this debit card and it is working, even I do have balance in bank account. For another visa card I am getting message as

"Your payment could not be processed. Please choose an alternate payment method or retry again later.". Please guide me further.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
492 of 4,312

Hi Gunjan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

~ Goran
Upwork
mungurul1990a
Active Member
Mungurul A Member Since: Jul 21, 2019
493 of 4,312

Hello dear community.

I don't have Payoneer or Other MasterCards. My account balance is insufficient. How can i buy connects? Can i use other person's Payoneer account to buy connects if i pay him personally? Please give a solution. Thanks

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
494 of 4,312

Hi Mungurul,

 

Unfortunately no, when adding a payment method the account needs to be issued on your name or your name listed as a beneficiary name. 
But for billing methods, you can add a billing that is issued on another method. Thank you.

~ Goran
Upwork
mungurul1990a
Active Member
Mungurul A Member Since: Jul 21, 2019
495 of 4,312

Is there another way to buy connect when i have no mastercard? 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
496 of 4,312

Hi Mungurul,

 

Thanks for reaching out to us. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. Feel free to follow up if you have further questions.

 

Thank you.

~ Aleksandar
Upwork
suanvicky
Active Member
Dharamvir S Member Since: Jul 1, 2019
497 of 4,312

I am not able to add the connects. The payment method - visa debit card is being declined. Kindly help!

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
498 of 4,312

Hi Dharamvir,

 

Thanks for reaching out to us. Your billing method is active but the charge on your card was declined. Please double check with your bank about this or add another billing method.

 

Thank you.

~ Aleksandar
Upwork
ecalamaya
Active Member
Eve F Member Since: Jun 3, 2018
499 of 4,312

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" I want to use my Paypal for payment because my debit card is not working on this app.but after adding my paypal to billing it requires Cc/debit card.any help?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
500 of 4,312

Hi Eve,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
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